Manager, Registration

Location: Melbourne | CBD

Job type: Full time / Until 30/12/2025

Organisation: Social Services Regulator

**Salary**: $134,593 - $157,355

Occupation: Regulatory Governance and Compliance

Reference: VG/1814660

The Social Services Regulator (SSR) is committed to strengthening protections and rights of vulnerable Victorians accessing social services. The Social Services Regulator is a statutory authority that was established under the Social Services Regulations Act 2021 (the Act). The Act gives effect to a comprehensive new regulatory scheme that aims to keep Victoria’s social service users safe from harms such as abuse and neglect.

**THE ROLE**

As the Manager, Registrations, you will lead and support a team that is responsible for legislative requirements and issues relating to the registration of organisations registered and regulated under the _Social Services Act 2021_. You will be responsible for overseeing the development and delivery of guidance, support and education, to build capacity and regulatory understanding in the regulated sectors.

You will also have responsibility for providing policy advice and guidance internally, and for the implementation of initiatives to improve the monitoring of regulated organisations to ensure they meet the required standards.

Building stakeholder relationships is a key activity with the aim of strengthening regulation and improving outcomes for Victorians accessing in scope services.

**ACCOUNTABILITIES INCLUDE**
- Lead and support a team of registration officers responsible for legislative requirements and issues relating to the registration of organisations registered and regulated under the _Social Services Act 2021._
- Lead the planning, implementation and management of a range of initiatives that improve the regulation of in-scope entities to ensure they meet required standards to successfully deliver services which respond to the needs of vulnerable Victorians.
- Develop and implement a broad range of sector learning and development initiatives, including guidance, communication and training, which promote compliance and improvements within the regulated sectors.
- Produce, review and communicate a range of high quality resources for use by the regulated sectors.
- Monitor and report on high priority issues, risks and trends relating to the registration of regulated entities, preparing and presenting comprehensive reports, briefings, cabinet and agency submissions on complex project and operational issues.
- Provide expertise, advice, reasoned recommendations on complex registration related matters.
- Collect, collate and analyse data to support regulation of providers, as well as service quality and accountability monitoring, and contribute to improvement initiatives.
- Provide high level business intelligence and timely, accurate advice on the regulation policy to the Social Services Regulator, other SSR executives and the Manager, Standards and Regulation, and to key stakeholders including the SSR's Minister.
- Provide authoritative advice, reasoned recommendations and innovative solutions to complex and sensitive issues based on comprehensive research.
- Develop policy initiatives that meet government and SSR objectives within resourcing, timeline and budget parameters.
- Monitor and report on high priority issues, risks and trends and prepare and present reports, ministerial briefs, Cabinet and agency submissions.
- Establish and maintain effective working relationships and facilitate the flow of information across the SSR and with key external stakeholders.
- Maintain an understanding of Commonwealth and State legislative and policy reform directions to influence policy development.
- Represent the SSR on key stakeholder committees and groups concerned with achieving government and SSR objectives and contribute to relevant committee and governance processes.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the SSR's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the SSR's occupational health and safety (OHS) policies and procedures.

**Please open the position description to read more.**

**COVID-19 VACCINATION**

The SSR strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current **ATAGI (Australian Technical Advisory Group on Immunisation) advice**,** given their individual circumstances. The SSR does not require evidence of COVID-19 vaccination status.

**HOW TO APPLY**
- Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be che