Registration Officer

2 weeks ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

As the Registration Officer, you will be part of a team that is responsible for legislative requirements and issues relating to the registration of organisations registered and regulated under the _Social Services Act 2021_.

Registration Officers provide a point of contact for key stakeholders from a diverse range of organisations, government, private, public and community services sectors. Attention to detail and teamwork underpin success in this role, as well as a demonstrated ability to communicate sensitively and effectively.

Your role will be to undertake manage a range of registration activity, including undertaking statutory assessments; preparing and maintaining documentation and recording systems; and using systems effectively to enter data, track and record processes.

Building stakeholder relationships is a key activity with the aim of strengthening regulation and improving outcomes for Victorians accessing in scope services.

**ACCOUNTABILITIES INCLUDE**
- Provide expertise, advice, reasoned recommendations on complex registration related matters.
- Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
- Maintaining the Register of registered social service providers and maintaining the published Register.
- Monitor and report on emerging issues, risks and trends relating to the registration of regulated entities and operational issues.
- Collect, collate and analyse data to support regulation of providers, as well as service quality and accountability monitoring, and contribute to improvement initiatives.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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