Online Retail Coordinator

1 week ago

Laverton North, Australia Bunnings Full time

**Join us and experience Bunnings from the other side of the counter**

**What’s in it for you**when you’re part of our**team**:

- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

**What you’ll do**

We are looking for a Coordinator
- Online, Kitchens and Direct to DC Deliveries (DCDD) for our Laverton North Trade and Fulfilment Centre

Reporting to the Fulfilment Centre Operations Manager, you will be responsible for ensuring that safety, quality and service is managed effectively via management of all customer service-related practices within the fulfilment centre, whilst promoting the Bunnings vision and values.
- Drive performance, ensure best experience and enable great service to the stores and direct customers
- Manage all customer service-related operations, specifically online, kitchens and DCDD, along with assisting the site in achieving goals across the store and commercial network
- Ensure a safe work culture is developed and maintained within the site and your team
- Ensure all commercial and online orders are picked in accordance with agreed timelines and communicate clearly with customers when issues ariseDevelop key relationships with internal stakeholders throughout builder’s services, sales, operations and transport, and work closely with the inventory team to ensure stock levels meet customer requirements

**Who we’re looking for**

You will bring previous experience in leadership, the ability to work within a cross functional team. You will have a strong commitment to excellent internal and external customer service.

Your strong decision-making capabilities and the ability to communicate effectively, will support to lead and motivate others to achieve their best.

**You’ll Need**:

- Proven experience in a leadership role in a similar or equivalent position across online fulfilment or last mile deliveries
- Logistics or Supply Chain background is preferable
- Proven ability to mentor and inspire others, along with conflict resolution
- Demonstrated ability to work with key suppliers and internal customers to achieve business objectives and ability to build strong relationships with stakeholders
- Demonstrated ability to negotiate and influence internally across function areas and externally to achieve effective outcomes

**You’ll be part of a workplace where you’ll feel like you belong.**

**About Us**

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
- Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role._

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