Customer Service Consultant

5 days ago

Berwick, Australia Bupa Full time

**The Care Home**

Our modern Berwick care home set in the foothills of the Dandenong Ranges, in Narre Warren, 45 minutes from Melbourne's CBD and close to the Lysterfield Lake and Wilson Botanical Gardens. It consists of 120 beds, across 2 wings with respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As the Business Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our passionate and dedicated General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home including the overall management and coordination of the admissions process.

**Duties**

Each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. Below is an example of tasks but you certainly wouldn’t be responsible for all of them
- **
Resident Placement** - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- ** Employee Service** - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- ** Concierge / Reception / Admin** - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Experience working in an aged care facility and managing admissions is highly advantageous
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

  • Customer Relations Consultant

    3 days ago

    Berwick, Australia Autoleague Full time

    At **Berwick City**, we are committed to providing our customers with exceptional value and seamless car-buying experience. As a leading dealership group, we pride ourselves on our outstanding customer service, quality vehicles and dynamic team culture. We are currently seeking a Customer Relations Consultant to drive repeat business and enhance...

  • Team Leader Consulting Suites

    2 weeks ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God Langmore Centre You will provide a high standard of administrative support to Consulting Doctor and ensure a high level of customer service is provided to Consulting Doctors and their patients. The Position- Contribute to the success and ongoing development of the Consulting Suites Departmental Operating Plan.- Effectively...

  • Team Leader Consulting Suites

    3 days ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God St John of God Berwick Hospital You will be responsible to provide a high standard of administrative support to Consulting Doctors, ensure a high level of customer service is provided to Consulting Doctors and their patients and provide assistance to the Consulting Suites Co-ordinator. The Position - Foster a clinical team...

  • Customer Experience Specialist

    1 week ago

    Berwick, Australia Autoleague Full time

    Full time New Car Sales Opportunity - Attractive Salary up to $55K + Commissions + Super (OTE $115K) - Located in Berwick, offering an Immediate Start! **Berwick Mitsubishi** is a well-established dealership operating now for approx. 20 years. They share family values and strive to provide a "Love that Experience" culture with their team and customers. Their...

  • Senior New Vehicle Sales Consultant

    1 week ago

    Berwick, Victoria, Australia Autoleague Full time $90,000 - $120,000 per year

    Are you an experienced automotive sales professional ready to take the next step into a senior role? At Berwick Mitsubishi, one of Melbourne's largest and most awarded dealerships, we pride ourselves on delivering outstanding vehicles and world-class service. We're now seeking a Senior New Vehicle Sales Consultant to join our high-performing team and play a...

  • Phone Sales Consultant

    2 weeks ago

    Berwick, Australia Autoleague Full time

    Full time Phone Sales position located in Berwick - Earn Up to $110K Annually - Offering an Immediate Start At **Berwick Mitsubishi**, we're not just in the business of selling cars, we're in the business of making dreams come true. We take pride in delivering top-notch vehicles to our customers, ensuring they experience exceptional service every step of...

  • Phone Sales Consultant

    22 hours ago

    Berwick, Australia Autoleague Full time

    Full time Phone Sales position located in Berwick - Attractive Base Salary with Uncapped Commissions - Offering an Immediate Start At **Berwick Mitsubishi**, we're not just in the business of selling cars, we're in the business of making dreams come true. We take pride in delivering top-notch vehicles to our customers, ensuring they experience exceptional...

  • Customer Service Officer

    1 week ago

    Berwick, Australia Capital Radiology Full time

    **About the Role** Excellent opportunity for a customer service superstar to join our supportive team as a Customer Service Officer at our Bookings Centre on a full-time basis. The Customer Service Officer - Bookings Centre is responsible for booking patient appointments via phone and electronic methods. As the first point of contact, this role is...

  • Customer Service Officer

    1 week ago

    Berwick, Australia Capital Radiology Full time

    **About the Role** Excellent opportunity for a customer service superstar to join our supportive team as a Customer Service Officer at our Bookings Centre on a **part-time basis, 0.8FTE**. **Please note that Mondays and Tuesdays are required, with remaining hours to be discussed.** The Customer Service Officer - Bookings Centre is responsible for booking...

  • Service Receptionist

    15 hours ago

    Berwick, Victoria, Australia Berwick Toyota Full time $60,000 - $80,000 per year

    The CompanyHFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne.  Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda, Lexus and Jayco.Our mission:To become the most respected and loved dealership group...