Customer Service Officer

17 hours ago

Berwick, Australia Capital Radiology Full time

**About the Role**

Excellent opportunity for a customer service superstar to join our supportive team as a Customer Service Officer at our Bookings Centre on a **part-time basis, 0.8FTE**. **Please note that Mondays and Tuesdays are required, with remaining hours to be discussed.**
The Customer Service Officer - Bookings Centre is responsible for booking patient appointments via phone and electronic methods.

As the first point of contact, this role is primarily responsible for attending to patient booking requests in an efficient and responsive manner. The role will deliver exceptional patient care and customer service, ensuring a values-driven, empathetic, and confidential approach to both patients and referring doctors.

**You Will Have**
- Exceptional customer service focus with the ability to positively interact with our patients and referrers
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and high-level attention to detail High level verbal and written communication skills

**We Offer**
- A supportive team environment
- Attractive remuneration and benefits
- Paid Parental Leave
- Potential for growth
- Commitment to professional development and education
- Flexible and supportive working arrangements

**About Us**

We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging.

We are a part of the Integral Diagnostics (IDX) community, which is a network of community-based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We're a team of over 3000 employees across 150 clinics, filled with experienced staff who put people first.

Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

**Applying

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