Case Management Officer
1 week ago
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our Federal Government client is seeking to engage a Case Management Officer on a contract for 12 months with potential extension.
**About the Role**
The role is accountable for effectively organising and managing a high volume of cases covering a diverse range of complex issues. It will exercise sound judgement, high level independence and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing. The Case Management will engage directly with AAT applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.
Responsibilities may include but are not limited to:
- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the department.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
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