New Market Support Specialist

6 days ago

Sydney, Australia Compass Education Full time

Come shape the future of education with us.

**About Compass**

At Compass, our people are united by a common purpose. We’re on an exciting journey of growth and market opportunities and are looking for a passionate New Market Support Specialist to join us for the ride in New South Wales.

We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join our talented product teams and help us transform the lives of teachers, students, and parents all over the world through our software.

You’ll work as part of a fun, hardworking product team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

**Requirements**:
**About the Role**

As a New Market Support Specialist you will be responsible for consistently delivering an incredible customer experience by being a specialist point of contact for Compass customers who have questions, queries or issues surrounding the Compass platform.

You will also:

- Be proactive in your approach to solving customer problems and complaints.
- Ensure your Compass knowledge is up to date and thorough.
- Impart product knowledge around the Compass platform improving schools’ ability to use the software.
- Log and monitor tickets, ensuring team SLAs are met.
- Ensure customer communication is consistent and the advice you provide is up to date and accurate.
- Liaise with internal departments to ensure you are aware of announcements regarding product updates, information from the Department of Education and general Compass news.
- Escalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issue.
- Ad-Hoc tasks as directed by your manager.

**About You**

We are after someone who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.

What will also bring:

- A strong attention to detail and exceptional written and verbal communication skills.
- A true passion for putting the customer first and a drive to go the extra mile giving customers the best experience.
- Great listening and analytical problem solving skills.
- The ability to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalities.
- The ability to work autonomously but also work well within a team environment
- An interest in technology and the agility to learn new products and features.

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture
- Professional development opportunities & funding
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP)
- Team monthly social events

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
- A valid Driver's Licence

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