Service Desk Officer

6 days ago

Stafford, Australia Talent Street Full time

Talent Street is looking for 1 X **Service Desk Officer - Level 2 **and** 1 X Senior Service Desk - Level 3** for one of our clients based Northern suburb of Brisbane. Those are permanent positions where training and on going support will be provided. Career progression will be also considered.

The client is a Managed Services Provider (MSP) that provides IT services to a broad range of clients across Australia.The opportunities are for enthusiastic, self-motivated, bright and driven individuals to join their Service Delivery Team.

**The opportunities**

The **Service Desk Officer Role** provides Level 1 and Level 2 support across a broad range of products and services, that won't be short on learning opportunities. The **Senior Service Desk** will provide Level 3 support and will be the escalation point and incident report for complex environment.

You will be working alongside our experienced technical and engineering teams with a core focus on achieving continual up-time, performance, and customer service targets, while delivering exceptional support to our clients.

The team provide exposure to a variety of different platforms including:

- Office 365.
- Cloud services.
- Hybrid & On-Premises Platforms.
- Networking.
- Security & Firewalls.

**What you'll need to succeed**
You will be an experienced Service Desk Officer with excellent communication skills and working experience tailoring technical explanations to stakeholders of varying technical levels. You will possess a keen eye for detail and a love for helping others, demonstrated through your provision of high-quality customer-service. Your experience will include, but is not limited to:

- At least 2 years working experience in an MSP service desk environment (for Level 2 position) and min 5 years experience for Level 3 position.
- Recent Microsoft 365 and / or Office 365 Certification
- Strong Azure AD, Endpoint Manager, Teams, SharePoint administration skills
- Strong Windows Server administration skills including Exchange and AD
- Strong LAN and WAN network support
- Autotask/Datto RMM experience preferred

**The benefits**

It is a full-time permanent position that allows you Work with a dynamic team with a passion for new technologies and delivering great outcomes for clients.

A healthy salary package plus benefits including, Mobile Phone, Laptop & Toll Tag, paid company training, and a modern working space.

Office perks include an Arcade machine, console games on an 85" screen in the upstairs break out room and regular company paid lunches.
- The client provides an environment where you can _enjoy;_
- Work life balance through hybrid working arrangements
- Offer up to 5 paid training days a year and support employees towards certifications and qualifications
- Opportunities for personal development, regular social events, and great team culture.

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