Customer Replenishment Planner

2 weeks ago

Sydney, Australia Opal. Full time

**Discover Opal....**

As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations.

We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

**Discover the Opportunity**....

The role is accountable for the servicing of customer supply requirements. This will encompass all aspects of forecasting, ordering, pricing, communication with dispatch regarding delivery and transport optimisation, SKU lifecycle management, aged inventory management and general customer enquiries, together with the dissemination of market information and maintenance of appropriate systems.

You will contribute to the success of Opal by:

- Strategically manage senior level customers’ supply requirements in line with service agreement
- Respond to all customer order delivery dates timely and in a professional manner
- Maintain relationships with customers through professional phone manner and face to face client visits
- Contribute to the Sales, Operations and Account Management Team through presenting supply & demand data to internal & external stakeholders
- Management of weekly forecast and replenishment strategies through promotional and event forecasting through sales analysis in collaboration with Buying and Marketing teams
- Minimise shrinkages through implementation of improved forecasting accuracy
- Manage SKU Masterdata
- Process new and existing Purchase Orders for customers

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;
- Customer facing experience
- Planning experience
- SAP & SAP APO experience
- Understanding of Demand Planning - Product Lifecycle management
- Experience in a manufacturing environment
- Have insight into manufacturing/customer businesses
- Have a sense of urgency and excellent attention to detail
- Sound oral and written communication skills

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