Lead Generation Consultant

Are you a great conversationalist with a curious nature?
Is customer service part of your DNA?
Are you up for the challenge of sharing with our customers exactly how the bank can help?
Do you want to play a role in helping customers achieve their financial goals?
- Lead Generation team.

About Us

Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for.

The bank is more serious than ever before about its future. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.

About the role

As a Customer Engagement Consultant, you’ll be working in a dynamic, connected and fun environment, with a range of consultants, lending specialists and team leaders.

For this role, you will be required to engage with customers, be curious, listen to their needs, identify any relevant solutions and complete a serviceability check before passing the hot lead over to an experienced lender.

As a driven and highly motivated individual, you will be able to easily build rapport with customers, explore their overall financial needs and convert leads to opportunities for our Consumer Connection sales teams and Local Connection network. You will also be responsible for making daily decisions with your peers in relation to workload allocations. This is an exciting opportunity to be part of a well versed and established team and this could be a career pathway for someone who aspires to a future lending role.

Our Customer Engagement Team currently operates between 9.00am - 7.pm EST Monday to Friday & 9.am - 5.pm EST Saturday. You will be required to work across the span of hours on a rotational roster.

The position is full time and can be based in our Bendigo, Adelaide or Ipswich head office. Once probation is successfully complete, we are able to offer work from home flexibility.

Day to day you will;
Support the implementation of bank-wide customer acquisition and retention plans
Support outbound customer campaigns via proactive phone contact within acceptable timeframes, delivering service excellence for every customer
Listen to our customers’ needs and present relevant tailored solutions
Actively promote our community point of difference
Follow quality guidelines to build rapport. Demonstrate empathy and professionalism and reflect the bank’s customer connectedness

You will be;
A motivated learner. You will keep your knowledge and skills up-to-date through ongoing learning and development
Always looking for better ways to do things. Identify process improvements that make it easier for our customers to deal with us
Able to multitask, while working in a high pressure environment. Able to use and operate multiple systems concurrently. Type and talk, all while clicking through different systems

Why us?

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities - we want you to shine. After all, YOU make us the better big bank.

**Position Description**: Position Description - Customer Engagement Consultant.pdf