Customer Service Consultant Geelong

13 hours ago

Geelong, Australia Rentokil Initial Full time

We have an exciting opportunity available for **Customer Service Consultant**to join our team in Geelong on Permanent Full basis. We will provide full training so if you are looking to start your career in the customer service space then look no further

**The core responsibilities in this role include**:

- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling services for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting KPI targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in customer service or call centre environments (essential)
- This is an office-based role so you must be based in Geelong
- Previous experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to work in a team environment to support colleagues
- Professional, reliable, and punctual.
- Working from office Monday to Friday

**Perks and benefits**:

- Strong work life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program Employee cash incentive programs and bonuses

**ABOUT THE COMPANY**

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

**Employee Testimonials**:
“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

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