Front Office Team Leader

12 hours ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" Reporting to the Front Office Manager, our Front Office Team Leaders are ‘Service Spotters’ who play a critical role in facilitating memorable Guest Service experiences and leading our Front Office All Rounders, whilst ensuring our Hotel junction is a vibrant environment. Our Front Office Team Leaders: - Ensure a smooth and efficient service experience is delivered to all Guests at registration, during their stay and check out. - Accurately and efficiently receive and process Guest reservations. - Attend to all incoming calls, recording and distributing messages accurately. - Attend to guest feedback as escalated. - Provide assistance to the Front Office Manager as required. **Qualifications** To be successful in this role, you will have: - Availability to work a range of shifts including days, nights, weekends and event days. - Impeccable grooming and presentation. - A confident and enthusiastic demeanour. - Ability to be carouse and listen intently in Guest interactions. - A genuine desire to provide exceptional service. - Experience in a similar role is highly desired. - A manual driver’s license is highly desired **Additional Information** At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings. Interested? We’d love to hear your story.

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