Front Office Team Leader

2 weeks ago

Sydney, New South Wales, Australia Crowne Plaza Hotel Full time

Front Office Team Leader

Full-Time | Crowne Plaza Sydney Darling Harbour

Ready to take the next step in your Front Office career?

We're looking for a motivated and confident Front Office Team Leader to join our dynamic team at Crowne Plaza Sydney Darling Harbour.

This is the perfect opportunity for an experienced Guest Service Agent ready to grow into a leadership role — or for someone seeking a position with real career progression and development within IHG Hotels & Resorts.

In this role, you will:

  • Lead by example to deliver memorable guest experiences
  • Support the onboarding and ongoing training of our Guest Service Agents
  • Support the Front Office, Reservations, and Overnight teams to ensure seamless operations
  • Step up confidently to assist with leadership coverage when needed
  • Coach and mentor team members to help them shine

What we're looking for:

  • Previous Front Office or Guest Service experience in a hotel
  • A strong communicator with a positive, hands-on approach
  • Someone who enjoys problem-solving, teamwork, and making every guest feel valued
  • Flexibility to support different shifts, including overnight coverage when required

Why join us?

  • You will be given "room" you need to belong, grow, and make a difference in a collaborative environment
  • Discounts on accommodation, dining, and experiences across IHG hotels worldwide
  • Easy commute, just a short minute walk from Town Hall Station
  • Paid birthday leave
    Complimentary meals on shift

At Crowne Plaza, we believe in growing our people. You'll gain exposure across all areas of Front Office, with genuine opportunities to develop your skills and progress your career within IHG's global network.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Take the next step with us — where your future in hospitality truly begins.

Apply today

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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