Front Office Team Leader

4 days ago

Sydney, New South Wales, Australia Hyatt Regency Full time $60,000 - $100,000 per year

Organization- Hyatt Regency Sydney
Summary
At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you never even knew existed . We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are on the lookout for a Full Time Team Leader to join and help lead our established Front Office Team.

As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

*Benefits for working with Hyatt Include:*

  • After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
  • Generous discounted accommodation worldwide for associates as well as friends and family
  • Reward and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

*The Role:*
As our Front Office Team Leader, you will be responsible for the day-to-day supervision of the Front Office team. Leading our motivated Guest Service Officers, you will join a team whose purpose is to provide care to our valued guests. As a first point of contact for our guests, you will have a natural ability to communicate and create connections. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained

*Responsibilities include:*

  • Handling of the guest check in and check out process
  • Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
  • Active involvement in the upsell initiative
  • Handling guest queries and complaints with professionalism
  • Maintaining daily log books and conducting informative handovers ensuring all relevant information is passed on to the next shift
  • Responsibility for cash floats and accurately handling monies at all times, report discrepancies to the Assistant Manager – Front Office on duty

*Our ideal candidate will possess:*

  • Experience in a 5-star hotel or premium environment, in a similar role
  • Experience with Opera PMS - highly advantageous
  • Being enthusiastic, thoughtful, and personable
  • Outgoing and inclusive personality
  • Hands on leadership style, with ability to support and motivate team
  • Efficient problem-solving skills
  • Full Australian Working Rights and ability to work a 7-day rotating roster

Be part of the hospitality evolution. Join Hyatt

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