Client Intake Officer

3 days ago

Narre Warren, Australia Care To Heal Pty Ltd Full time

Care to Heal is a growing NDIS provider committed to empowering people with disabilities to live full, meaningful, and self-directed lives. We’re now looking for a friendly and detail-oriented **Client Intake Officer** to be the welcoming first point of contact for new participants and help them smoothly begin their journey with us.

If you're passionate about helping others, highly organised, and thrive in people-first environments, we’d love to hear from you.

**What You’ll Be Doing**

As a Client Intake Officer at Care to Heal, you will:

- Conduct initial intake interviews to gather participant information and assess service eligibility
- Clearly explain our services and help participants understand the NDIS onboarding process
- Prepare and manage intake documentation, including service agreements, consent forms, and risk assessments
- Maintain accurate records and ensure compliance with NDIS and privacy requirements
- Collaborate with support coordinators and other team members to ensure smooth onboarding
- Provide timely follow-ups and clear communication to participants and families
- Support general administrative tasks related to client intake and file management

**We’re Looking for Someone Who**:

- Has experience in a client-facing, intake, or administrative role (NDIS or community services preferred)
- Communicates clearly, warmly, and professionally
- Understands (or is willing to learn about) the NDIS and participant onboarding process
- Is highly organised, detail-oriented, and able to manage multiple tasks at once
- Handles confidential information with care and professionalism
- Is tech-savvy and comfortable using databases, Microsoft Office, and CRM systems
- Is aligned with Care to Heal’s values of respect, empathy, and empowerment

**Requirements**:

- Working with Children Check (WWCC)
- NDIS Worker Screening Check (or willingness to obtain)
- Current Australian Driver’s Licence
- COVID-19 vaccination (or valid exemption)

**Why Join Care to Heal?**

At Care to Heal, we’re not just a service provider — we’re a team of people who genuinely care.

You’ll be working in a supportive, collaborative environment where your role makes a real difference in people’s lives. We value compassion, integrity, and continuous improvement — and we welcome individuals who want to grow with us.

Click **Apply** to submit your resume and a short cover letter outlining why you’re a great fit for the role.

We look forward to welcoming someone who’s ready to make a positive impact from day one.

Pay: $70,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Public holidays
- Weekend availability

Supplementary Pay:

- Overtime pay

**Experience**:

- Intake: 3 years (preferred)
- NDIS : 3 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 21/07/2025

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