Business Services Representative

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Multiple Roles Available
As we continue our transformation and growth journey in the region, we are now looking to appoint several **Customer Administration Assistants** (internally **Business Services Representatives**) to join our retail services operation at our Laverton facility in Melbourne.

These roles will be responsible for all administrative tasks for our key retail client, ensuring the highest level of customer service is delivered, including store support.

Fundamental to the efficient and effective running of the retail operation at Laverton, these roles are the conduit between the customer and our warehouse support services.

**Shifts Available**:
4 x AM Shifts are available on 5-day rosters (5am to 1pm) across Sunday to Thursday, Monday to Friday and Tuesday to Saturday.

4 x PM Shifts are available on 5-day rosters (1pm to 9pm) across Sunday to Thursday, Monday to Friday and Tuesday to Saturday.

All roles come with a Shift Allowance.

**Key areas of responsibility include, but are not limited to**:

- The timely and accurate completion of all customer related activities to support effective revenue management.
- Supporting the business and team with administrative tasks, including but not limited to: purchase order reconciliation, stock receipt and dispatch, warehouse and office consumable ordering, completion of export and import documentation, transport log management, accurate data entry, report analysis to identify delivery/pickup anomalies, booking of container crews and labour hire as requested. All other tasks as directed by your manager.
- Ensuring positive customer interactions
- Effectively implementing administration processes to ensure efficiency of activities within your scope of work

**Your background and experience should ideally include**:

- Experience in a Customer Service or similar role (industry experience is preferable)
- Excellent customer service, problem solving and influencing skills
- Accurate and timely data entry skills, with strong attention to detail
- Effective verbal and written communication skills
- Impressive time management and organisational skills
- Proficient IT skills, in particular Microsoft Office, WMS, TMS

**What's exciting about this opportunity?**
As a values-based organisation, we're focused on providing our team with a safe, respectful and trusting environment where you can hopefully build a rewarding career feeding the communities we serve.
We want to set you up for long-term success and so will provide you with the tools, training and support to deliver outstanding outcomes.
We will also support your ongoing development and career aspirations, recognise your contributions and give you the opportunity to contribute to our transformation program.
Lineage Logistics is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.
**Our Purpose**:Transform the food supply-chain to eliminate waste and help feed the world.
**Our Vision**:To be the world's most dynamic temperature-controlled logistics company.
**Our Values**:Safe, Trust, Respect, Innovation, Bold & Servant Leadership.

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.