Customer Engagement Consultant

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.- North Sydney, Australia- Customer Engagement Consultant - Contact Centre (FT)- 160294-
- **Join a Winning Team. Drive Sales. Change Lives.**-
- We’re expanding fast and on the lookout for **motivated, people-driven sales professionals** to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to **build a rewarding career and get recognised for your impact.**-
- **Your Impact**- As a **Customer Engagement Consultant**, you’re not just making calls—you’re creating opportunities. You’ll be the **voice of Connect Hearing**, reaching out to new and existing clients to spark meaningful conversations, **influence decisions**, and book appointments that help people experience life-changing hearing solutions at one of our 180+ clinics nationwide.- This is a **target-driven, performance-focused role** where your sales skills and ability to convert leads will directly drive both **company growth and your personal success.**-
- **What You’ll Do**- Make **high-volume outbound calls** to engage existing and prospective clients
- Promote our services and product range with **confidence and empathy**
- Accurately manage client information using our patient management system (PMS)
- Consistently **meet and exceed daily, weekly, and monthly KPIs**
- Build instant rapport and deliver a positive, memorable client experience- ** About You**- We’re looking for passionate, driven individuals who take ownership of their performance and thrive in results-oriented environments. You will bring:

- A **sales-oriented mindset** with a genuine desire to help people
- A **clear, confident phone manner and persuasive** communication style
- Proven ability to **achieve and exceed KPIs** in contact centre environment
- Excellent listening skills and the ability to build rapport quickly
- Experience with CRM systems and Microsoft Office tools
- Resilience**, energy, and self-motivation** to drive your own success every day- ** Who We Are**- Connect Hearing is a leader in hearing health care, with **180+ clinics across Australia**. Every day, our expert teams help thousands of people reconnect with the world they love through better hearing.- We’re part of **Sonova**, the global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you’re joining a mission to create **a life without limitations** through the power of sound.-
- **Why You’ll Love It Here**- **Competitive base salary + uncapped performance bonuses**
- Flexible Full-time (9am-5pm or 10am-6pm)
- Hybrid working options for better work-life balance
- Paid Parental Leave & Birthday Leave
- Discounts at 500+ retailers through our Employee Enrichment Hub
- Generous employee discounts on Sonova products for you and your family
- Access to LinkedIn Learning, Wellbeing Centre & EAP
- Real opportunities to grow your career with a global industry leader
- A values-driven, inclusive culture and a supportive team that celebrates wins together- ** Be Part of Something Bigger**- At Connect Hearing, we **win as a team**. We value diverse perspectives, grow talent from within, and believe that every call can make a difference.Sonova is an equal opportunity employer