Customer Engagement Consultant

2 days ago

Sydney, New South Wales, Australia Sonova AG Full time $60,000 - $120,000 per year

Join a Winning Team. Drive Sales. Change Lives.

We're expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a rewarding career and get recognised for your impact.

Your Impact

As a Customer Engagement Consultant, you're not just making calls—you're creating opportunities. You'll be the voice of Connect Hearing, reaching out to new and existing clients to spark meaningful conversations, influence decisions, and book appointments that help people experience life-changing hearing solutions at one of our 180+ clinics nationwide.

This is a target-driven, performance-focused role where your sales skills and ability to convert leads will directly drive both company growth and your personal success.

What You'll Do

  • Make high-volume outbound calls to engage existing and prospective clients
  • Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
  • Promote our services and product range with confidence and empathy
  • Accurately manage client information using our patient management system (PMS)
  • Consistently meet and exceed daily, weekly, and monthly KPIs
  • Build instant rapport and deliver a positive, memorable client experience

About You

We're looking for passionate, driven individuals who take ownership of their performance and thrive in results-oriented environments. You will bring:

  • A sales-oriented mindset with a genuine desire to help people
  • A clear, confident phone manner and persuasive communication style
  • Proven ability to achieve and exceed KPIs in contact centre environment
  • Excellent listening skills and the ability to build rapport quickly
  • Experience with CRM systems and Microsoft Office tools
  • Resilience, energy, and self-motivation to drive your own success every day

Who We Are

Connect Hearing is a leader in hearing health care, with 180+ clinics across Australia. Every day, our expert teams help thousands of people reconnect with the world they love through better hearing.

We're part of Sonova, the global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you're joining a mission to create a life without limitations through the power of sound.

Why You'll Love It Here

  • Competitive base salary + uncapped performance bonuses
  • Flexible Full-time (9am–5pm or 10am–6pm)
  • Hybrid working options for better work–life balance
  • Paid Parental Leave & Birthday Leave
  • Discounts at 500+ retailers through our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for you and your family
  • Access to LinkedIn Learning, Wellbeing Centre & EAP
  • Real opportunities to grow your career with a global industry leader
  • A values-driven, inclusive culture and a supportive team that celebrates wins together

Be Part of Something Bigger

At Connect Hearing, we win as a team. We value diverse perspectives, grow talent from within, and believe that every call can make a difference.

Take the next step in your sales career—apply now and turn your communication skills into real impact.

  • Customer Engagement Consultant

    1 week ago

    Sydney, New South Wales, Australia Sonova AG Full time $60,000 - $80,000 per year

    Join a Winning Team. Drive Sales. Change Lives.We're expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time $80,000 - $120,000 per year

    Are you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with stakeholders to unlock real business value through innovative customer engagement strategies? If so, this could be the role for you.EBAS Group is partnering with a powerhouse in marketing technology, a...

  • Talent Engagement Consultant

    1 week ago

    Sydney, New South Wales, Australia DEI Tech Solutions Full time

    Helping humans thrive at work. At DEI Tech Solutions, we help businesses create workplaces where people can do their best work and live their best lives. Our Talent Solutions team partners with clients to design and deliver strategies that attract, grow, and retain the right people for their business. We are looking for a Talent Engagement Consultant,...

  • Consultant, Engagement and Change Advisory

    2 weeks ago

    Sydney, New South Wales, Australia Aurecon Full time $65,000 - $95,000 per year

    Want to bring ideas to life?Aurecon is a design, engineering and advisory company, but not as you know it Drawing on our deep pool of technical and advisory expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape...

  • Consultant, Engagement and Change Advisory

    1 week ago

    Sydney, New South Wales, Australia Aurecon Full time $60,000 - $120,000 per year

    Want to bring ideas to life?Aurecon is a design, engineering and advisory company, but not as you know itDrawing on our deep pool of technical and advisory expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and...

  • Senior Consultant, Aboriginal Engagement

    2 weeks ago

    Sydney, New South Wales, Australia WSP Australia Full time $80,000 - $120,000 per year

    What if you could do the kind of work the world needs?At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia LexisNexis Full time

    About the BusinessAt LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.About the Role:We're looking for a...

  • Customer Engagement Specialist

    9 hours ago

    Sydney, New South Wales, Australia RELX Full time $90,000 - $120,000 per year

    About the BusinessAt LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.About the Role:We're looking for a...

  • Senior Consultant, Engagement and Change Advisory

    2 weeks ago

    Sydney, New South Wales, Australia Aurecon Full time $90,000 - $120,000 per year

    Want to bring ideas to life? You're in the right place.Aurecon is a leading design, engineering and advisory business. We recognise that the decisions being made right now will determine the future of everything - from local communities to the sustainability of our clients' global businesses. Our Engagement and Change Advisory practice works with clients...

  • Client Engagement Lead

    1 week ago

    Sydney, New South Wales, Australia Hummingbird Solutions PTY Ltd Full time $120,000 - $150,000 per year

    Title:Client Engagement LeadDivision:Functional ServicesReports to:Functional Services ManagerSUMMARYThe Engagement Lead is responsible for the client's success. They play a crucial role as the lead consultant during the delivery of our specialist PPM Deployments. Working closely with clients to assess their maturity levels, define improvement areas, and...