Engagement Officer

Published
November 29, 2024
Location
Maroubra, Campsie or Bankstown, Australia
Category
Default
Job Type
Full-time
Salary Package up to $18,550 salary packaging per FBT year
Fitness Passport & HCF Private Health Insurance discounts
An additional 5 days leave each year for your health and wellbeing
Genuine career opportunities
**Location**: NSW - Maroubra & QLD - Fortitude Valley
About us...
Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services. We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high quality person-centred services, we enable thousands of people every year to access the supports they need for mental health, employment, disability & training.
At Breakthru we are proud to be Great Place to Work Certified
About the opportunity
As an Engagement Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will provide advice regarding service options and work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and lead the development of service agreements to ensure a streamlined onboarding process.
**This includes**:
Actively responding to new customer enquiries
Processing relevant referrals and NDIS Request for Service
Liaising with operational teams regarding service capacity and availability
Awareness of Breakthru and legislative policies and procedures
Participate in promotional campaigns to increase customer acquisition and promote Breakthru’s service offerings
Thorough and timely file management
About you
You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service, will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.
**To succeed in this role you must have**:
Strong foundational knowledge of NDIS & funding flexibility
Excellent customer service skills
Ability to advocate on behalf of our customers
Proactive approach to achieving targets
Strong administrative requirements & process driven role
Your Royal Rewards
We are proud of our diverse and skilled team of passionate healthcare and support professionals committed to delivering the very best for the people we serve. A career as part of the Royal Rehab Group is the opportunity to make a difference with a progressive and innovative organisation, built on a rich history of community care since 1899. In support of our wonderful team members right across the Group, we offer a variety of benefits depending on your role. It may include:
**Extra Leave**: Up to 5 extra days leave each financial year for permanent staff
**Salary Packaging**: Up to $18,550 in salary packaging benefits every year (this increases your take home pay)
HCF Private Health Insurance discounts
Fitness Passport corporate health & fitness program
Access to professional counselling and coaching through our Employee Assistance Program for you and your immediate family.
**Maxxia Rewards**: enjoy a huge range of discounts through our salary packaging partner
**Professional Development**: Immerse yourself in a culture that prioritizes ongoing professional development through:
Genuine career progression - just ask our team at interview
Career pathways planning with access to opportunities across the entire Royal Rehab Group.
Access to a variety of training to upskill and update
Please submit your resume via Seek HERE to be considered. If you are successful for this role certain pre-employment checks will be undertaken including a criminal record check, working with children check, NDIS Worker Screening, and referee checks.
A full Driver Licence is also a requirement for this position as is regular access to a vehicle that is fully comprehensively insured. Vaccination against infectious diseases is strongly encouraged, however not a prerequisite for employment to this position.
Please, no recruitment agencies.
Join us in cultivating a culture of excellence, where your skills, growth, and well-being are prioritized