Configuration Manager
1 week ago
We are looking for a proactive, self-motivated, and personable individual who will be responsible for maintaining a consistent and timely delivery of CMDB tasks which include CMDB design, CI to CI relationship mapping, Service to CI relationship mapping, CMDB Reconciliation, CI Exception Reporting, governance of processes for verification and continued maintenance of the CMDB accuracy whilst championing the delivery of the Configuration Management processes.
You will be working with internal staff, 3rd party vendors and internal business units.
**Responsibilities -**
In this role you will work collaboratively with other Application Services team members, Service Delivery Managers and Technical teams. Essentially, the Configuration Manager will:
- Design a Configuration Management Service Delivery methodology, process, and policy.
- Responsible for the implementation of the Configuration Management model.
- Create the communication plan and promote effective use of the Configuration Management Model to support all ITSM functions.
- Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Configuration Management process, capturing the relevant CI’s for each business unit.
- Identify opportunities for improvement with respect to tools, training, process, procedures and work instructions.
- Govern and validate all the updates to the Configuration Items (CI) within the CMDB. This includes updating and creating desktop assets within the CMDB and actioning requests to update assets in the CMDB.
- Ensure that any corrective action identified in Process and/or Database audits are carried out.
- Provide expertise in CI and Service Relationship Mapping.
- Able to contribute to ITSM integration projects.
- Produce reports and Management information, including impact analysis reports and Configuration status reports
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