Customer Service Representative

3 days ago

Kingsgrove, Australia Bilby 3D Full time

Bilby3D brings the latest in desktop 3D Printer technology to Australia with sales, service and spares.

After a very busy financial year, in which Bilby3D grew strongly, we are expanding our team

Adding a Perth showroom this year means building another site, and have several positions available.

**Our Team**
We are a distributed team, keeping in touch through the company social intranet, phone and video calls. This gives us flexability in the current Covid-19 challenges by serving customers from our sites in multiple states.

We are always learning, so on the job coaching and training is essential as we grow and progress to more senior roles.

Each person is valuable and has a big impact on the company and its team.

Individuals within our team have a large positive impact on our customers' production processes through the provision of personalised solutions that draw on the experience and expertise of our whole team.

**We aim to have a diverse team, with industry leading inclusiveness**
- We have acheived a rare high number of women in senior positions
- We offer reduced working hours where there is a specific need, such as study or family commitments
- We offer a training subsidy to encourage learning and growth

**We have a focus on sustainability and environmental responsability**
- We are reducing our carbon footprint by using renewable power wherever possible, and offset if it is not (our head office generates much more solar power than it uses)
- All airline travel is offset with varified offset schemes
- We reuse packaging from incoming freight on outgoing orders when we can
- We use recyclable and compostable packaging and plastics wherever available (search biogone)
- Our office copy paper is 100% recycled
- “I really enjoyed the opportunity to work at Bilby 3D” K. Chan_

**Kingsgrove Rd, Kingsgrove, NSW**:

- Build on your customer service and administration experience with our rapidly growing company
- You will quickly learn multiple facets of Bilby3D, from Front of House and B2B Sales. There is a clear path to be promoted to channel manager

**The Position**:

- Sales: Advising professional and business customers on the best solution for their needs. In person and over the phone
- Keep our showroom in top-condition and fully stocked

**You will need**:

- A love of technology and science, possibly with an engineering or design qualification. 3D printing experience advantageous but not essential
- Self-motivation and eagerness to learn
- A concise and accurate mindset - getting things done right, the first time
- A sense of achievement in getting things done well, and within time-frames
- An ability to work under pressure when things get busy
- Sales experience in a professional setting

**Benefits and Perks**:

- Good base salary + uncapped commissions on sales
- Central East Perth location in Belmont
- On-site parking spot
- Employee discounts across the Bilby3D range
- With sites in Sydney, Brisbane and Melbourne, and Bega, transfers are possible
- Monday - Friday, 9am - 5pm. No weekends. Alternate hours by negotiation.

**Job Type**: Full-Time, Permanent

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