Customer Service and Online Fulfilment

2 days ago

Kingsgrove, Australia Bilby 3D Full time

If this sounds like the opportunity you've been looking for then please send through a detailed Cover Letter and CV, explaining your previous experience and what you could bring to our business
- Applicants must be an Australian citizen with full working rights

**We look forward to hearing from you**: Bilby 3D is seeking a Customer Service and Online Fulfilment Officer who is energetic and well presented. Previous experience in this area is essential.

Joining Australia's largest 3D Printer and related technology distributor you will be joining our tight-knit, yet distributed team. Working closely with those in your office as much as those in Sydney, Brisbane or Perth. Our team are passionate about our products and the industry we work in, bringing the benefits of 3D Printing to Australian businesses. We are looking for people with a similar enthusiasm for our industry, who can draw on their professional experience to expand our team.

**Providing daily customer administrative support your duties & responsibilities will include assisting with, and taking responsibility for the following**:

- Answering incoming calls and assisting our business clientele with general product enquirers and basic purchases
- Packing orders in the warehouse with a high level of accuracy (KPI's apply)
- Answering customer queiries in the showroom, on the phone and online
- Merchandising and preparing products for storage and sale

**The successful applicant should have experience in**:

- Proficient in MS office and general computing skills; and an advanced accounting system like SAP
- Packing and processing outbound mail; and/or sales experience in a technical product
- Have excellent organisation skills and strong attention to detail
- Working autonomously and adding value to the team through administration
- Experience in a technical product range and interest in our product range
- Exceptional phone manner

You will need to be an all-rounder to work at Bilby 3D. This is a varied role that will see the suitable applicant working in a range or areas within the business.

Naturally 3D Printer (or CAD/design) experience is highly beneficial.

**Work hours**: This is a permanent full time position 9-5 Mon-Fri, though we may negotiate shorter hours for people with family commitments, who are a great fit for the position (min. 30 hrs/wk)

**Benefits and Perks**:

- South East Melbourne location in Clayton
- Bonuses on KPI achievements
- On-site parking spot, plus close to Westall Station
- Employee discounts across the Bilby3D range
- With sites in Sydney, Brisbane and Melbourne, and Bega, transfers are possible
- Monday - Friday, 9am - 5pm. No weekends. Alternate hours by negotiation.

**Job Type**: Full-Time, Permanent

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