Customer Service and Online Fulfilment

Bilby3D brings the latest in desktop 3D Printer technology to Australia with sales, service and spares.

After a very busy financial year, in which Bilby3D grew strongly, we are expanding our team

Adding a Perth showroom this year means building another site, and have several positions available.

**Our Team**
We are a distributed team, keeping in touch through the company social intranet, phone and video calls. This gives us flexability in the current Covid-19 challenges by serving customers from our sites in multiple states.

We are always learning, so on the job coaching and training is essential as we grow and progress to more senior roles.

Each person is valuable and has a big impact on the company and its team.

Individuals within our team have a large positive impact on our customers' production processes through the provision of personalised solutions that draw on the experience and expertise of our whole team.

**We aim to have a diverse team, with industry leading inclusiveness**
- We have acheived a rare high number of women in senior positions
- We offer reduced working hours where there is a specific need, such as study or family commitments
- We offer a training subsidy to encourage learning and growth

**We have a focus on sustainability and environmental responsability**
- We are reducing our carbon footprint by using renewable power wherever possible, and offset if it is not (our head office generates much more solar power than it uses)
- All airline travel is offset with varified offset schemes
- We reuse packaging from incoming freight on outgoing orders when we can
- We use recyclable and compostable packaging and plastics wherever available (search biogone)
- Our office copy paper is 100% recycled
- “I really enjoyed the opportunity to work at Bilby 3D” K. Chan_

**Kingsgrove Rd, Kingsgrove, NSW**:

- If this sounds like the opportunity you've been looking for then please send through a detailed Cover Letter and CV, explaining your previous experience and what you could bring to our business
- Applicants must be an Australian citizen with full working rights

**We look forward to hearing from you**: Bilby 3D is seeking a Customer Service and Online Fulfilment Officer who is energetic and well presented. Previous experience in this area is essential.

Joining Australia's largest 3D Printer and related technology distributor you will be joining our tight-knit, yet distributed team. Working closely with those in your office as much as those in Sydney, Brisbane or Perth. Our team are passionate about our products and the industry we work in, bringing the benefits of 3D Printing to Australian businesses. We are looking for people with a similar enthusiasm for our industry, who can draw on their professional experience to expand our team.

**Providing daily customer administrative support your duties & responsibilities will include assisting with, and taking responsibility for the following**:

- Answering incoming calls and assisting our business clientele with general product enquirers and basic purchases
- Packing orders in the warehouse with a high level of accuracy (KPI's apply)
- Answering customer queiries in the showroom, on the phone and online
- Merchandising and preparing products for storage and sale

**The successful applicant should have experience in**:

- Proficient in MS office and general computing skills; and an advanced accounting system like SAP
- Packing and processing outbound mail; and/or sales experience in a technical product
- Have excellent organisation skills and strong attention to detail
- Working autonomously and adding value to the team through administration
- Experience in a technical product range and interest in our product range
- Exceptional phone manner

You will need to be an all-rounder to work at Bilby 3D. This is a varied role that will see the suitable applicant working in a range or areas within the business.

Naturally 3D Printer (or CAD/design) experience is highly beneficial.

**Work hours**: This is a permanent full time position 9-5 Mon-Fri, though we may negotiate shorter hours for people with family commitments, who are a great fit for the position (min. 30 hrs/wk)

**Benefits and Perks**:

- South East Melbourne location in Clayton
- Bonuses on KPI achievements
- On-site parking spot, plus close to Westall Station
- Employee discounts across the Bilby3D range
- With sites in Sydney, Brisbane and Melbourne, and Bega, transfers are possible
- Monday - Friday, 9am - 5pm. No weekends. Alternate hours by negotiation.

**Job Type**: Full-Time, Permanent