Contact Centre Officer

5 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Contact Centre Officer on a contract for 6 months.

**Position Overview**

**Duties & Responsibilities**:
Under the general direction of the Team Leader:

- Work accurately and manage conflicting tasks to meet deadlines with mínimal supervision.
- Provide high level customer service, over the phone, or in writing.
- Carryout general administrative functions such as data entry, scanning, indexing, searching of databases, opening and distribution of mail.
- Assist the team to achieve outcomes through designated programs and maintaining the client’s statutory obligations under legislation.
- Maintain records
- Contribute to Revenue Management Group operations and perform other duties as directed.
- Model a flexible and responsive approach to broader organisational changes.

**Skills and Abilities Required**:

- Demonstrated ability to process work accurately and meet deadlines.
- Demonstrated customer service and quality assurance skills and the ability to work both independently and as part of a team.
- Well-developed problem-solving skills in a fast paced / high pressure environment.
- Good written and oral communication skills, including the ability to prepare correspondence.
- Understanding of public service values covering ethical standards and a demonstrated self-awareness, professionalism, and a proven commitment to the ongoing integration of workplace respect, equity and diversity work practices and workplace health and safety principles and practices.

**Mandatory Requirements**:

- Successful applicant will be required to obtain a cleared police check.

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