Contact Centre Officer

2 days ago

Canberra, Australia HAYS Full time

**Your new company**
This locally well-known company is your Electricity and Gas distributor based in Canberra. They provide 24-7 emergency response all year-round and are in need for another Contact Centre Officer to join their busy team.

**Your new role**
A a Contact Centre Officer, your duties will be:

- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets

**What you'll need to succeed**
- Previous experience in a Contact Centre/Customer Service role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**What you'll get in return***
- Flexible working arrangements
- Extensive Benefits
- Attractive Hourly Rate
- Free on-site Parking

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2691149

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