Contact Centre Officer

2 weeks ago

Canberra, Australia Onpoint 365 Full time

12-month with a possible extension
- Located in Canberra, ACT
- Competitive rates at the APS4 level

**Contract Centre Officer**
- **12-month with a possible extension**:

- **Located in Canberra, ACT**:

- **Competitive rates at the APS4 level**:

- **Must be an Australian Citizen**

Our Federal Government client is seeking an enthusiastic and motivated
**Contact Centre Officer** with an inquisitive mind for all things medical, science and regulatory.

**The benefits of this role**:
In return, you will look forward to working in a team that is focused on supporting your wellbeing, offering opportunities to build your capabilities, and a positive and fun team culture.

**About the role**:

- Refer complex enquiries to relevant regulatory areas within the department
- Use enquiry management technology to manage and log enquiries
- Assist in identification of hot issues
- Chair/minute team meetings
- Attend various meetings with team managers to gain a broader understanding of the work of the department

**Ideally, you will have**:

- Experience and interest in helping others find solutions to often complex issues
- Desire to work collaboratively
- A keen eye for detail and getting the job done right
- Motivation to always be learning new things
- Resilience when helping people
- Good self-care practices and can contribute positively to the team

**Desirable, but not essential**:

- Science, medical or regulatory expertise or knowledge
- Call centre experience

**How to apply**:
Applications received after submission may be considered for similar roles.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**Reference: 1370295

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