Contact Centre Officer
2 weeks ago
Inbound and Outbound Calls
- High-level Customer Service
- Webex, Microsoft Teams, Adobe and Office
**Key Accountabilities**
- Work accurately and manage conflicting tasks to meet deadlines with mínimal supervision.
- Provide high level customer service, over the phone, or in writing, this is a contact centre role.
- Carryout general administrative functions such as data entry, scanning, indexing, searching of databases, opening and distribution of mail.
- Assist the team to achieve outcomes through designated programs and maintaining the ACT’s statutory obligations under legislation.
- Maintain records in accordance with the Territory Records Act 2002.
- Contribute to Revenue Management Group operations and perform other duties as directed.
- Model a flexible and responsive approach to broader organisational changes.
- Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.
**Key Requirements**
- Experience managing inbound and outbound calls in a timely manner.
- Ability to provide high level customer service, over the phone, or in writing,
- Familiarity w/ Webex, Microsoft Teams, Adobe and Office products.
- Government experience a plus.
**If this sounds like you**:
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