Customer Experience Manager

1 week ago

Sydney, Australia Inchcape Full time

**About Us**

Inchcape Australia is a leading player in the automotive services sector operating in the distribution, retail, and logistics markets for recognised brands such as **Subaru**, **Peugeot** and **Citroe**n. Our Retail dealerships serve to present our brand partners’ products and services.

At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team Joining Trivett means becoming part of Inchcape, a global company with over 1,400 employees across Australia and New Zealand, united by a mission to bring mobility to the world's communities for today and the future.

**About the role**

In this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer journey.

As a **Customer Experience Manager**, your duties and responsibilities will include but are not limited to the following:

- Lead and mentor the Customer Experience Team, ensuring performance expectations are met.
- Provide comprehensive product knowledge and manage customer interactions, ensuring a "Customer First" experience.
- Support the sales process, including contracts, finance, insurance products, and handling customer enquiries.
- Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
- Assist with onboarding and training new team members, contributing to a positive workplace culture.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**About you**

To be successful in the role, you will have:

- 3+ years’ experience in a customer-facing and sales role, with a minimum of 2 years’ experience in leading a team.
- Strong communication skills and a passion for delivering excellent customer experiences.
- Ability to multitask, ensure high standards, and mentor team members to success.
- Proficient in MS Office and confident using digital platforms.
- Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
- Experience using Salesforce (desirable).
- Valid drivers licence

  • Junior Experience Designer

    2 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Service Designers

    2 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change. We believe that growth and learning is an on-going journey, and are...

  • Office & Project Coordinator

    2 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: CEC is hiring a full-time Office and Project Coordinator for our fast-paced Customer Strategy and Design consultancy based in Circular Quay. The role would suit an outgoing, confident self-starter, who brings astute verbal and written communication skills, has strong attention to detail with organisation skills to match, and is happy and...

  • Customer Experience Manager

    2 weeks ago

    Sydney, Australia Outcomex Full time

    **The following positions are open**: **Customer Experience Manager (Sydney)**: Outcomex is an award-winning systems integrator, nationally and internationally recognized for providing innovative IT solutions that drive operational efficiency. With a reputation for excellence and a culture that fosters expertise, collaboration, and a can-do attitude, we...

  • Customer Experience Manager

    5 days ago

    Sydney, Australia Inchcape Full time

    **About Us** At Trivett Automotive Retail, we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! Joining Trivett means becoming part of Inchcape, a global company with...

  • Customer Experience Manager

    5 days ago

    Sydney, Australia Inchcape Full time

    Are you passionate about sales and delivering exceptional customer service? Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the **Customer Experience Manager** in creating outstanding customer journeys at our** Penrith dealership**. In this dynamic role, you'll support the Retail Centre Manager by leading,...

  • Customer Experience Manager

    1 week ago

    Sydney, Australia Inchcape Full time

    **Are you passionate about sales and delivering exceptional customer service?** At **Trivett Automotive Retail**, we’re part of the global **Inchcape** family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like **Subaru**, and** Peugeot**, we’re committed to delivering outstanding customer...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape Plc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Manager – Subaru Penrith Part of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career Growth Join one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a...

  • Customer Experience Manager

    2 days ago

    Sydney, Australia Inchcape Full time

    Are you passionate about sales and delivering exceptional customer service? Join Trivett, part of the global Inchcape group, and lead our Customer Experience Team as the **Customer Experience Manager** in creating outstanding customer journeys at our **Greystanes dealership**. **About us** Inchcape Australia is a leading player in the automotive services...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Experience Manager – Subaru PenrithPart of Inchcape Australasia | Busy Dealership | Uncapped Commissions | Career GrowthJoin one of thebusiest and highest-performing dealerships in the region – Subaru Penrith, proudly part of Inchcape Australasia, a global...