Customer Experience Manager

1 week ago

Sydney, Australia Yum! Brands Full time

**Fun, rewarding, people first culture**:

- **Enable our restaurants to deliver EPIC customer experience**:

- **Flexible / hybrid working environment**

**Did someone say KFC?**

KFC is about more than just our finger-lickin’ good chicken Our people are our number one priority, and we strive to enable every person in our business to be their best self, make a difference and have fun

Our culture is one-of-a-kind, and our true point of difference We are committed to meaningfully preserving flexibility and creating an engaging, inclusive, and inspiring workplace for all.

As our Customer Experience Manager, reporting into our Operations Innovation Manager you’ll make it easier for our restaurant teams to Run Great Restaurants You’ll identifyand implement solutions, leading cross functional projects that will supercharge the Customer Experience.
- You’ll live and breathe our people first culture
- Strong understanding of restaurant/retail/hospitality operations, equipment, systems, standards, procedures, and training.
- Strong cross-functional project management experience with ability to bring complex projects to fruition.
- Experience preparing reports outlining action recommendations and full justification.
- Strong analytical skills and ability to prepare reports based on objective observation and/or statistical data.
- Strong stakeholder management and relationship building skills (ability to gain respect and buy-in from a variety of stakeholders, including franchisees).
- Able to work without close supervision whilst ensuring effective information flow and interaction with immediate supervisor, field operations, other departments.
- High work ethic and “can do” attitude.
- Proactive and hands-on approach to problem solving.

**A day in the life of a Customer Experience Manager**
- Lead cross functional projects that enhance the customer experience (e.g. Kiosks, Seamless Drive Thru, Delivery)
- Develop strategies, plans and then implementation, whilst controlling budgets.
- Project manage the testing, and rollout of customer-centric restaurant systems and procedures.
- Provide operations input and decision making, as required for new restaurant concepts and customer facing projects.
- Identify opportunities to make it easier for our Restaurant Teams to service a multitude of customer channels and implement solutions.
- Bring together experience, analysis, feedback, and initiative, to develop creative solutions
- Ensure a strong operations view is represented for business projects.
- Aline and bring stakeholders on the journey.
- Support our Operations Innovation Manager on delivery of our annual Restaurant General Manager conference.

**Benefits of working at KFC**:

- Recognised as a ‘Great Place to Work’
- Salary continuance cover for all permanent employees
- Monthly mobile phone and home internet contributions
- Flexible work initiatives, including half day Fridays
- Additional day of leave each year to focus on your Wellbeing
- Signature career development and leadership programs
- Corporate KFC Culture Club initiatives, including a Headspace meditation membership for all employees
- Employee discounts at KFC restaurants
- Free onsite secure parking at Frenchs Forest

Make your next move a move to KFC.**Bucket. Why not?

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