Customer Service Officer

18 hours ago

Baulkham Hills, Australia Employment Hero Full time

If you have an interest in Property and love speaking with customers - this is the role for you

As part of a large national organisation, we are looking for our next superstar to join the team in our Bella Vista office. We measure success not only on technical ability but cultural and team fit, so your alignment with our values of Collegiality, Fairness & Equity, Professionalism and Innovation is super important. Your primary responsibility is to contact a variety of customers (home owners, tenants, real estate agents) to schedule valuation appointments for Property Valuers to undertake property inspections. You will plan efficient daily inspection timetables for the Valuation team across specific areas of Sydney.

**What is the role?**

As part of our friendly Scheduling Team, your role involves contacting a variety of customers (home owners, tenants, real estate agents, builders) and successfully securing valuation appointments for our Property Valuers to undertake property inspections. You will proactively plan efficient daily inspection timetables for the Valuation team across specific areas within the greater metropolitan Sydney. You will be provided with extensive training and coaching in a supportive team environment. This role will require you to work in a roster which operates between the hours of 7am to 7pm.

**What are the key tasks?**
- Updating and managing our internal database
- Scheduling and organising property inspections for our Property Valuers
- Conduct property-related document searches and basic research
- Manage customer enquiries
- General office administration duties as required

**Why would you want to join Herron Todd White?**

Join our business and you will enjoy:

- The opportunity to undertake work for the biggest mortgage suppliers.
- A flexible workplace (hybrid work is an option)
- Working within a professional and friendly team.
- A business that really values the importance of service, quality and being part of a team.
- A culture that is described to us as “a large national company with a local team culture”.
- Being part of a company that really does care about its people.
- Benefits of working at HTW are extensive - Volunteer leave, Purchased leave, Wellbeing leave, Study Leave, Gender neutral paid Parental Leave just to name a few.

**Who are we looking for?**

If you can bring the following, we’d love to hear from you;
- Ability to work independently in a fast-paced environment whilst being a team player
- Have an eye for detail and recognise that every valuation we book is handled with high standards.
- Conscientious work ethics and reliable attendance
- Client-centric mindset - our clients are at the centre of everything we do

Experience in an appointment scheduler role and/or property related experience is highly desirable.

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