Sales & Admissions (Client Relationship Partner)

Sales and Admissions Partner (Client Relationship Partner)

Residential Growth

Full-time - Permanent

Camberwell, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the Role

The primary purpose of the role of Sales and Admissions Partner is to generate revenue through the sale of Baptcare’s residential products and services to new customers within a designated territory. Working as part of a sales team, this position will generate and convert sales leads within their territory into new Baptcare customers by adopting an engagement approach that unearths and then delivers to our customers’ needs.

Creating new customer leads will be achieved by implementing strategies to increase networking opportunities across the healthcare sector and local community. In engaging with these referral networks, speaking knowledgably and positively about Residential Aged Care and Retirement Living is expected, however exposing, and educating the referral networks in all Baptcare’s services (including In Home Care, Disability, FACS) will also be an important requirement of the role.

In summary, this position will contribute to the growth of Baptcare’s customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptcare Community they choose to live in.

About You

**Ideally you will bring the following**:
Minimum 3 years’ experience in Admissions within the Aged care Space.

Strong customer-orientation and desire to understand and learn

Excellent sales and negotiation skills

Proactive approach with drive, initiative, and outgoing confidence

Strong business awareness and commercial acumen

Strong communication and networking skills

Capacity to maintain the personal dignity and confidentiality of all clients and their representatives

Ability to understand, work with and present sales data

Resilience to manage the frequent changes of systems, product and service offerings typical of a fast-changing sector

Capable of working effectively independently and as part of a sales team

Customer service experience

Ability to work with diverse individuals and as part of teams

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Hybrid working arrangements, where we predominantly work from home, attending the Camberwell office or sites as required.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get a Flu vaccination and COVID vaccination

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.