Customer Success Specialist

1 week ago

Perth, Australia Micromine Full time

NO FIFO, Perth CBD based.
- An enjoyable team culture, work from home (WFH) options, and great benefits.
- Join the world’s premier mining technology company.

**About Us**

Founded 37 years ago, Micromine is at the cutting edge of next-generation technology for mining. With offices in 9 different countries, we are one of the world's premier mining software companies; our technology is used in all corners of the globe.

**What We Offer**

An established multinational business, growing fast, with great benefits:

- High growth company providing growth opportunities for our people
- Work from home (WFH) and flexibility options to balance work and home life
- 12 weeks paid parental leave - primary and secondary carers
- Free gym membership
- Employee Assistance Program for you and your family
- Social Connection and Responsibility Program
- Discounted private health insurance
- Novated leasing
- The opportunity to work across both the Mining and Technology sectors
- An engaging team culture and a modern office within **Perth CBD**

**About The Opportunity**

We are currently seeking a driven, pro-active Geologist to join our APAC Team, the largest and fastest-growing region of Micromine. In this role you will play a pivotal role in supporting geologist who use our various software solutions.

Reporting to the Principal Consultant, Geology, this role is responsible for driving the ongoing engagement of our customers using our Micromine Origin software solution. This role will pro-actively analyse usage data, and support users who could better utilise and drive value from their licences with support, training and consulting.
- Analyse usage data and determine trends which indicates customers who need further support.
- Provide technical support for users who have a current active Micromine licence.
- Document all support issues in the company’s support management database.
- Escalate complex issues to other departments as required.
- Occasionally support the delivery of training courses online and face to face to clients.
- Ensure that enhancement requests, bugs, and development issues are raised with the product development team, reviewed, and closed when resolved.
- Provide technical support to other staff members for various promotional or product development projects as required.

**About You**

You will have a proven background within earth sciences and is keen to transition into the software industry.

Other key skills, experience, and qualifications:

- A tertiary qualification in earth sciences or engineering.
- Experience in exploration or mining environments.
- Strong technical skills in geology and familiarity with mining software.
- Excellent communication and interpersonal skills.
- A passion for helping clients succeed through technology Ideally recent experience with Micromine software or general mining software (desirable).

**Next Steps**
- Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply._

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