Ndis Provider- Disability Sector Scheduler

5 days ago

Newcastle, Australia Nextt Group Pty Ltd Full time

**Who’s Nextt**

The Nextt Group can proudly state that for more than 20 years we have been making a difference in Australia by supporting individuals with disability and/or mental health challenges to achieve their goals and to live an independent life.
Our workforce spans NSW, VIC, QLD, and SA, providing daily quality, person-centred support to the people we support. Aiming to help everyone get more out of life
**Your Nextt role**
We are seeking a customer focused, people centric **Scheduler** to join our team at Nextt, based at our Newcastle Office. Our Nextt person will join us with proven experience working in a similar role in the Disability/Mental Health sector, Healthcare Sector, Contact Centre Workforce Planning or Medical Administration.
This role reports to the National Scheduling Manager and some of the day-to-day activities include:

- Working closely with our Customer Relations Managers & Intake Managers supporting and developing the Support Worker teams
- Actively participate in team and cross functional meetings whilst providing support to the customer service & scheduling team
- Provide exceptional customer service in a timely manner.
- Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
- Identify shortfalls and provide proactive solutions to the team

**What is in it for you?**

Join a highly skilled, values driven, dedicated team who work together to support the business, engage, and learn from each other and have a few laughs along the way
Abundant opportunities to learn and develop personally and professionally
Be part of a workplace that genuinely cares about its people and the community at large
Flexible work arrangements include hybrid working

**Are you Nextt**
- Do you have excellent organizational skills, time management skills and attention to detail?
- Do you have experience working either in a scheduling role or in a role that includes managing high volume of calls?
- Do you have excellent written & verbal communication skills, influencing & negotiation skills, and critical problem-solving skills?

**Salary**: $60,000.00 - $70,000.00 per year

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