Credit Support Consultant

1 week ago


Melbourne, Australia Momentum Energy Full time

Come and work with an organisation that is deeply human, values hyper-flexibility, cares about our planet & wants to you grow and make change for greater good
We’re Momentum Energy - a Melbourne-based power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of inclusion, where diverse views and experiences are embraced and everyone is valued and respected.
Imagine an energy company made up of 100% Aussie-based humans. An energy company that supports renewables and cares about the planet. Welcome to Momentum Energy. We’re here to ‘make energy more human’. Of course, to do that, we need more great humans. If that’s you, and you like the sound of this role, we’d love to chat.
What you’ll do:
You'll be part of Momentum Energy’s Credit Support team - a team that celebrates its achievements and its people. You’ll conduct respectful, efficient and effective debt minimisation activities.
The key aspects of the role are:

- Managing a portfolio of customers in a fast paced inbound and outbound environment
- Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation
- Investigate and resolve customer issues and disputes by listening and engaging
- Assessing customers for payment support via the Keeping Momentum program and relevant government assistance
- Educating customers to ensure adherence to future obligations

What you’ll bring:
You're a great communicator and relationship builder, you’re passionate about caring for customers, and finding solutions that are best for our customers. You’re a self-starter who is positive, optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical, personal and professional manner.
It would be awesome if you have:

- Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)
- Customer service or tele-sales experience in regulated industries such as Banking, Telco and Utilities
- Ability to use multiple systems and multi-task whilst displaying attention to detail
- Strong interpersonal and relationship building skills
- High quality communication and negotiation skills
- Proven conflict resolution and problem solving skills
- Versatility, resilience and a customer-centric mindset
- Demonstrated ability to drive your own productivity, back yourself by making decisions

What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based at either our Cambridge or Melbourne office, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you
We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.



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