Credit Support Consultant

2 weeks ago

Melbourne, Victoria, Australia Momentum Energy Pty Ltd Full time $60,000 - $80,000 per year

We're Momentum Energy – a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before.  Please reach out to us about any adjustments or support you may require.

What you'll do:

You'll be part of Momentum Energy's Credit Support team – a team that celebrates its achievements and its people. You'll conduct respectful, efficient and effective debt minimisation activities.

The key aspects of the role are:

  • Managing a portfolio of customers in a fast paced inbound and outbound environment
  • Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation
  • Investigate and resolve customer issues and disputes by listening and engaging
  • Assessing customers for payment support via the Keeping Momentum program and relevant government assistance
  • Educating customers to ensure adherence to future obligations

Further information can be found on the attached Position Description: PD Momentum - Credit Support Consultant .pdf

What you'll bring:

You're a great communicator and relationship builder, you're passionate about caring for customers, and finding solutions that are best for our customers. You're a self-starter who is positive, optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical, personal and professional manner.

It would be awesome if you have:

  • Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)
  • Customer service or tele-sales experience in regulated industries such as Banking, Telco and Utilities
  • Ability to use multiple systems and multi-task whilst displaying attention to detail
  • Strong interpersonal and relationship building skills
  • High quality communication and negotiation skills
  • Proven conflict resolution and problem solving skills
  • Versatility, resilience and a customer-centric mindset
  • Demonstrated ability to drive your own productivity, back yourself by making decisions

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at  or

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