Workforce Scheduling Coordinator

2 weeks ago

Castle Hill, Australia myHomecare Full time

**Turn caring into a career with the myHomecare group**

**Workforce Scheduling Coordinator**

**Castle Hill location**

**Full Time, permanent role**

We are Looking for an experienced _Workforce Scheduler _with a desire to make a difference.
- Play an important role with a company who cares.
- Generous salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**So, what does the role entail?**
- This role will be challenging, fast-paced and requires a high-level of organisation.
- The Workforce Scheduler will report to the Scheduling Team Leader and will schedule services and arrange annual / personal leave coverage for a group of Community Care staff members.
- Scheduling of client services including personal care, meal preparations, domestic assistance, transport, social support, and respite.
- Communication with Care Workers and clients regarding services
- Respond promptly to service requests and client enquiries.
- Data entry into system
- Recording any feedback, disputes or incidents and escalating as required
- Respond to enquiries for home care services.
- General related administration
- Full time permanent position, based in our Castle Hill Office, with a shared after-hours Roster Rotating between the Scheduling Team.

**We are looking for someone with**:
This position will suit somebody who is highly organised, articulate, has an eye for detail and can think outside the box. With a 'can do' attitude and self-directed initiative you can multi-task and problem solve under pressure, whilst remaining composed. You have an ability to develop and nurture positive and engaging relationships with a diverse staff and client base, and can communicate with empathy and respect. Obtaining knowledge of the geographical regions of the Central Coast will be essential.
- Experience maintaining and updating a scheduling database preferred, however full training will be provided
- Microsoft Office Suite and Procura Software experience is desirable
- Strong professional interpersonal skills - both verbal and written;
- The right to work in Australia
- National Police Clearance
- Working with Children Clearance (as per state regulations)
- Be available for Full Time Work
- Proof of COVID Vaccination

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

To apply, upload your resume through SEEK.

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