Associate Product Manager, Service Planning

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The OpenTable Product Team is dedicated to empowering restaurants to provide great dining experiences. We do this by building industry-leading hospitality solutions that help restaurants, around the globe, run and grow their business. On the Product Management team, you'll help restaurants achieve this goal by providing the solutions they need to manage their restaurant.

We are seeking an Associate Product Manager to set the direction and roadmap for service planning and reporting as part of the Restaurant Operations team The Restaurant Operations team provides restaurant owners and operators with a powerful, easy-to-use operational product to run a streamlined service and deliver personalized hospitality. Service planning and reporting help general managers understand how their business is performing and get prepared ahead of the shift. The Associate Product Manager will work closely with restaurants, cross-disciplinary team members, and executive partners to set the vision, build, and deliver intuitive and seamless solutions that power restaurants' success.

**About You**:
You're high-energy and enthusiastic about working with teams and delivering great products. You're experienced in launching successful business-facing products and iterating on them. You love solving complex problems in a way that is easy for customers to understand. You are motivated and focused on results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, with a data and customer-centric approach that will push our product direction forward. You successfully handle trade-offs between technical debt and new features and are also eager to learn from failures - not just from successes.

You're motivated to work on a fast-paced team and share a passion to build top-notch products that customers love.

**In this role, you will**:

- Drive the vision and roadmap through a deep understanding of our customer business goals
- Lead the identification of user problems, technical development, and launch of innovative products
- Align and communicate with cross-company partners and executives on critical initiatives
- Iterate web and app experiences to increase engagement and satisfaction
- Slice and dice data and contextualize it toward rapid growth
- Maintain and prioritize the product backlog
- Partner with UX and Engineering partners on discovery and development tracks
- Constantly assess customer needs, technology trends, and major competitors
- 2+ years in a product management role and work experience
- Outstanding collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
- Delivered clear and concise communications across all levels
- Data-centricity; a deep curiosity about metrics, the ability to identify the right metrics and track and report back on impact
- Creativity; you will have lots of fresh ideas with an appetite to test them and see the results
- Experience shipping and leading full stack products and solutions
- Experience with agile processes and lean methodology
- Understanding of user experience design principles

A few of the benefits you get at OpenTable—
- Work from (almost) anywhere; wherever you do your best work
- Focus on mental health and well-being
- Company paid therapy sessions through SpringHealth
- Company paid subscription to HeadSpace
- Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work)
- Generous paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Health, dental & vision plans
- 401k with company match
- Focus on your career growth
- Enriched learning and development opportunities
- Leadership development
- Access to thousands of on-demand e-learnings

**Diversity, Equity, and Inclusion**:
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great exp