Base Operations Manager

**Company Description** About Us**

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations - Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.
- ** Challenge yourself to a dynamic and stakeholder heavy role within the Airport Operations Team**:

- ** Together, we drive positive business outcomes by ensuring safety, compliance, and efficiency in our Airports**:

- ** 2 x opportunities based at Sydney Airport (1x 12 month Fixed-Term Contract, 1 x Permanent)**

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry. The success we’ve achieved hasn’t been a matter of luck. It’s a direct result of our strategic leadership. This means taking accountability for driving results, being competitive and influencing outcomes.

As a **Base Operations Manager**, you will be responsible for working with the QantasLink Airports team to provide remote support to ensure safe and efficient day-to-day operations involving multiple regional airports, third party suppliers and QantasLink staff (including but not limited to ground services, ramp, and customer service personnel). This role will primarily focus on contract management and support to our supplier frontline teams to achieve the strategic business objectives of safety, punctuality, and customer service excellence.

You will also be responsible for managing key elements of the operation including Ground Support Equipment (GSE), IT, uniforms, stationary, communications etc. and assisting to ensure all supplier staff are compliant with operational procedures and processes. The role is required to collaborate with both internal and external stakeholders to identify and implement business improvement initiatives that will improve customer service delivery and operational performance in the regional airport ground handling operation.

**You’ll have -**
- Previous experience in a supervising operational role within in an Airport environment (desirable)
- Analytical and solution focused approach to problem solving, with a drive to work to tight and everchanging deadlines
- Commitment to a continuous improvement philosophy
- Strong stakeholder management and communication skillsets (both Verbal and Written) with the ability to influence individuals at all levels
- Keen eye for safety and compliance, you will support WHS in the workplace and ensure compliance with health and safety regulations
- The ability to effectively manage grievances and conflict
- Strong computer skills with proficiency in Microsoft Office
- A Bachelor in Aviation Management (desirable but not essential)
- Ability to travel to various ports when required

In this busy environment, you’ll be constantly learning as you go. We’re surrounded by brilliant people, each of us teaching and contributing in different ways.

**Why Qantas?**

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electr