Customer Experience Specialist

3 days ago

Macquarie Park, Australia AstraZeneca Full time

**About AstraZeneca**

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

Our Commercial Excellence team plays a lead role in driving transformation initiatives within AstraZeneca. We are investing in digital, data, and innovation to further fuel our growth and are recruiting a Customer Experience Specialist to support the Head of Customer Strategy in delivering our customer vision to secure growth by designing human centred experiences that differentiate AstraZeneca from our competitors.

This is a great entry-level role that’s perfect for someone who is customer obsessed, ready for a new challenge and comfortable working enterprise-wide to make a difference in the lives of healthcare professionals and their patients.

**What **you’ll** do**

As the Customer Experience Specialist you will support the Head of Customer Strategy in delivering our customer vision to secure growth by designing human centred experiences that differentiate us from our competitors. This is an opportunity to find new and innovative ways to create experiences that follow the science as much as our medicines do. You will champion a more customer-centric approach across all our business units and functional teams by identifying opportunities to improve both our customer and employee experiences across all channels and platforms.

**Essential for the role**
- Bachelor’s degree (or related) in Commerce, Marketing or Business administration
- Ability to interpret data and convert insights to opportunities.
- Highly organised - ability to handle multiple complex projects at the same time
- Ability to work collaboratively with people at all levels and passionate to drive outcomes in the interest of our customers
- Excellent oral, written, presentation and facilitation skills—able to explain complex concepts clearly to a variety of audiences

**Desirable for the role**:

- Omnichannel marketing campaign planning experience over multiple brands
- Understanding of how to leverage IT platforms and tools to improve the CX and UX, including Salesforce, Qualtrics, Power BI and Digital tools
- Experience in training and development of functional teams

Big change brings countless opportunities. Here you’ll have the opportunity to develop, grow and future-proof your career. Embrace the chance to try out new areas and push forward self-learning. We draw on the brightest minds and learn from the best as we interact across the entire healthcare ecosystem.

**So, **what’s** next**?**
- Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
- Are you ready to bring new ideas and fresh thinking to the table? Brilliant We have one seat available, and we hope it’s yours
- If you’re curious to know more please reach out to Sharmia Bakar.

**Where can I find out more?

  • Travel Consultant

    1 week ago

    Macquarie Park, Australia The Customer Experience Company Full time

    Part-time/full-time jobs - Online / Remote operations - Can be done without affecting your current job - No experience required to start, one-on-one guidance provided - Salary - Full time: $ 355/ Per day - Part Time: $185/ Per day - Age must be 20 years old and above - Flexible Working hours, on experience is welcomed - Daily payroll - Need a local bank for...

  • Customer Experience Specialist

    1 day ago

    Port Macquarie, New South Wales, Australia beBeeCustomer Full time $45,000 - $60,000

    Job Description:We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences by providing expert knowledge of our products and services.Key Responsibilities:Provide in-depth product knowledge to customers, ensuring they make...

  • Specialist Hub Coordinator

    1 week ago

    Macquarie Park, Australia WiSE Medical Specialist Emergency Full time

    WiSE Medical are on the hunt for a Specialist Hub Coordinator to join our Macquarie Park Cllinic. Why WiSE Medical? - Innovative Healthcare: Be part of a team dedicated to revolutionising healthcare services. - Collaborative Environment: Work with a dynamic and supportive team that values creativity and teamwork. - Career Growth: WiSE Medical is committed...

  • Customer Experience Specialist

    24 hours ago

    Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Located in a vibrant and central location Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to exceed targets, we...

  • Customer Experience Specialist

    7 days ago

    Port Macquarie, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $125,000

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused professional to join our Retail Banking team in Port Macquarie. As a key member of our team, you will play a critical role in providing customers with a seamless banking experience by meeting their end-to-end financial needs and goals.Main Responsibilities:Deliver...

  • Customer Experience Specialist

    1 week ago

    Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Opportunity to earn uncapped commission based on performance Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to...

  • Customer Experience Specialist

    3 days ago

    Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Career opportunity with one of the largest automotive groups in Australia. Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills...

  • Retail Customer Experience Specialist

    21 hours ago

    Port Macquarie, New South Wales, Australia beBeeCustomer Full time $54,000 - $72,000

    About the RoleWe are seeking a dedicated and customer-focused individual to work as a Retail Customer Experience Specialist in a dynamic retail environment.This role requires flexibility to work various shifts, including days, nights, and weekends across a 7-day roster.A genuine passion for delivering exceptional customer experiences and building strong...

  • Customer Experience Specialist

    1 week ago

    Osborne Park, Australia WorkFocus Australia Full time

    **Company Description** Are you a Rehabilitation Consultant looking for that next step? Do you enjoy building and nurturing client relationships? This is an exciting role with variety, limitless opportunity, and a chance to lead your career.** At WorkFocus we’re leaders in getting people well and working, we empower individuals to live and work to their...

  • Customer Experience Specialist

    2 weeks ago

    Osborne Park, Australia WorkFocus Australia Full time

    **Company Description** Are you looking for a role with variety, limitless opportunity, and a chance to lead your career?** At WorkFocus we’re leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth, we are now looking for a Customer Experience Specialist to join...