Facilities Manager

**Job no**: 498513
**Work type**: Permanent Full Time
**Location**: Gold Coast
**Categories**: Facilities Management

**Your opportunity**

We are excited to offer a fantastic opportunity to join **Westfield Helensvale** as our new **Facilities Manager.** You’ll be responsible for managing and maintaining the centre’s infrastructure, ensuring everything runs safely, smoothly, and meets compliance standards. This is your chance to take ownership of a key asset and help it reach its full potential.

You’ll manage a small team, work closely with contractors, and be the go-to person for all things facilities. You’ll also get to plan ahead — creating long-term asset strategies, driving sustainability initiatives, and finding smarter ways to keep things running. It’s a role where you’ll see the impact of your work every day.

Your role and responsibilities will include, but not limited to**:

- Lead key facilities initiatives that support our strategy to operate as a safe, sustainable, and responsible business.
- Deliver high-quality day-to-day facilities services that meet the needs of the Centre team and enhance the customer experience.
- Use data insights to identify opportunities to improve the asset’s operational and environmental performance.
- Coach and support the facilities team to perform at their best, building a culture of ownership, safety, and service excellence.
- Develop and maintain a comprehensive asset life cycle plan, clearly outlining facilities priorities and capital needs.
- Build strong relationships with contractors and partners to ensure services are delivered to a high standard and in line with expectations.
- Take the lead in responding to emergencies or incidents in the centre, ensuring accurate reporting and timely escalation in line with our processes.
- Oversee all maintenance, repair, and capital works projects, collaborating with stakeholders to deliver practical, cost-effective solutions that support the long-term performance of the centre.

As a part of our asset team, you will also have Duty Management responsibilities from time to time too, where you’ll be required to work a weekend shift (on a roster), which will be balanced with a day off in lieu.

**What sets you apart**
- Relevant experience in retail, hospitality, property, facilities management, or other customer service environment.
- Strong people leader with proven experience leading teams.
- Diploma or tertiary qualifications in Engineering, Trade, Building Services or Facilities Management.
- Commercial expertise to manage financials and provide recommendations on operating and capital costs.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Friday 22nd August (unless filled prior)

**Advertised**: 08 Aug 2025 E. Australia Standard Time
**Applications close**: 15 Aug 2025 E. Australia Standard Time

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**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _