People & Performance Lead

**Description**:
At Green Leaves Early Learning Centres, we take pride in building innovative and sustainable learning environments and practices in our state-of-the-art, purpose-built centres.
For us, it comes down to the little things and that is why our offering is unique. In our 70 centres throughout Australia, the children are supported by teams that genuinely care about their learning experience.
Reporting to the Head of Human Resources based in Brisbane, the People & Performance Lead takes pleasure in mentoring and guiding a team of People & Culture Business Partners, supporting our leaders nationally across the group with advice and support at a senior level and working towards continuous improvement on all people related initiatives.
**Day to day you will**:

- Manage a team of four (4) human resource professionals - overseeing the workflow and projects, as well as leading and mentoring the team to develop a deeper ER/IR skillset
- Support our Centres nationally in resolving industrial and policy-based queries
- Be the key Investigator on incidents, managing the process from beginning to end, and producing Executive Summaries to support the investigation and outcomes for decision-making
- Support our Centres with performance management guidance across the more complex, escalated issues
- Support the Talent Acquisition, and People and Performance teams in reviewing and approving contracts for new hires and change amendments for existing team members
- Develop and deliver training across Award interpretation, industrial relations legislation and internal people-related policies and procedures
- Respond and action on any industrial relations changes internally to ensure Green Leaves remains industrially compliant
- Develop and update internal Green Leaves policies in line with regulated changes as required, and complete the annual Policy Review
- Drive outcomes across absenteeism, including the following up of absentee reporting to ensure effective management of excessive sick leave
- Assist in the coordination of benefits, rewards and longevity programs
- Maintain personnel and other HR related files
- Assist in the collation of data and information for HR metrics, including for departures
- Support the People & Culture Systems Officer on systems-related initiatives and programs of work.

**You will hold**:

- Tertiary qualifications in Human Resources, Organisational Psychology, Business or other related discipline
- At least 5-10 years experience in a senior generalist Human Resources role, working across ER/IR advisory, advising and managing a diverse range of employee and industrial matters, through to effective resolution
- Demonstrated experience and success in a similar role, ideally within early learning
- In-depth knowledge and experience in all aspects of contemporary industrial and employee relations practice, including relevant legislation and Awards
- Proven track record in managing formal complaints and conducting investigations
- The ability to build strong relationships with a range of different internal and external stakeholders
- Strong skills in collaborating and working closely with others to achieve outcomes
- Effective communication, problem-solving, negotiation, conflict resolution and influencing skills to navigate, guide and resolve complex people issues to outcome
- The ability to think outside the box, be creative, focused on solutions and collaborative
- Excellent written and verbal communication skills
- Sound time and prioritisation skills with the ability to manage multiple cases within a fast-paced and dynamic environment
- A professional and polished approach, and the ability to deal with people in a variety of situations and at all levels
- The ability to work with compassion and empathy as well as resilience.

**In return, we offer you**:

- The opportunity to be a part of a progressive and forward-thinking organisation in a high-growth phase
- A respectful work environment where you are valued for being a collaborative contributor
- A rewarding and empowering role, that enables you to learn and grow within the group, with support from dedicated and talented senior professionals
- A generous salary package based on individual skills and experience
- A reward & recognition program designed to recognise above and beyond performance
- A generous childcare discount
- And more

Green Leaves is a growing group, focused on building teams that value people. This is an exciting time to join us as we continue to grow and evolve into the future.