Customer Care Consultant

2 weeks ago


Scoresby, Australia Blackwoods Full time

As a **Customer Care Consultant** in our **National Customer Care team**, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset. This role will be based in **Scoresby VIC**as part of the** CCC General team**.

You’ll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride.

**What You’ll Be Doing**
- Managing and expediting orders to meet delivery expectations and KPIs
- Proactively identifying customer needs and offering effective solutions
- Participating in training to stay up to date with systems, products, and processes
- Demonstrating Blackwoods’ core values in every interaction

**What You Bring**
- Minimum 2 years of customer service experience
- Strong communication and problem-solving skills
- A proactive, team-oriented mindset
- Resilience and a passion for delivering exceptional service
- Experience with telephony systems and product knowledge (desirable)

**Why Our Team Enjoys Being Part of Blackwoods**:

- To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Discount membership card for Kmart, Bunnings, Officeworks & OnePass
- Successful Refer-A-Friend program - earn up to $2,000 per referral
- Opportunity to contribute to organizational success through process optimization and workforce efficiency
- Collaborative and supportive work environment with opportunities for professional growth
- Free onsite parking

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Video


  • Customer Consultant

    5 days ago


    Scoresby, Australia Blackwoods Full time

    Opportunities to grow and develop your career - Build your career with Blackwoods, part of Wesfarmers - Monday - Friday opportunity **The Opportunity** A great starter role if you are looking to build their career! As a Customer Consultant, you will be part of a broader team that provide support to our customers and Account Manager Team. You will...

  • Care Manager

    24 hours ago


    Scoresby, Australia Hazel Home Care Full time

    **A bit about you** You are a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. You have high empathy that enables you to understand customer needs and to provide a service that exceeds their expectations. You are motivated to add value to supporting older...


  • Scoresby, Australia Nurse Next Door Home Care Services Full time

    Senior Registered Nurse - Community Care Coordinator and Team Leader. **Nurse Next Door** is on the lookout for an experienced Registered Nurse to join us in the role of a Community Care Coordinator and staff Team Leader, supporting NDIS and Aged Care clients in their own homes. We call this role a Care Designer. Working 5 days per week you’ll be...


  • Scoresby, Australia New Start Full time

    we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Scoresby VIC, **to provide an exceptional level of service to our growing customer base. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the...


  • Scoresby, Australia Green Power Saver Australia Full time

    Job description NAME OF EMPLOYER: GREEN POWER SAVER AUSTRALIA PRAVEEN KUMAR We are looking to hire an exemplary Customer Services Manager to join our company, to be in charge and responsible for managing day-to-day operations, people management, and overseeing project management. You will have to develop program, create budgets, liaise with company and...


  • Scoresby, Australia Toyota Finance Australia Full time

    Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities - Entry into the Finance industry **What you'll contribute to** The Salary Packaging Customer Support Representative (Call Centre) will provide a high level of excellence relating to call centre and general support activities for...


  • Scoresby, Australia Chandler Personnel Full time

    Our client is a leading provider of healthcare services across The South Eastern suburbs of Melbourne. They are currently seeking a **Customer Service Officer/Admin **to join their procurement team on a casual ongoing basis. You will have experience in a similar role and great positive attitude towards work and employees. Monday - Friday, sometimes...


  • Scoresby, Australia Parmalat Australia Ltd Full time

    Permanent Full-time role offering competitive salary and bonus - Flexible work arrangements available with 60% office, 40% from home - Be part of a strong team committed to learning and developing their team **About our Company** We are Lactalis Australia We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of...


  • Scoresby, Australia Toyota Finance Australia Full time

    Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities - Entry into the Finance industry Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better...


  • Scoresby, Victoria, Australia Hays | Contact Centres Full time $60,000 - $80,000 per year

    Your new companyThis organisation is a major player in Australia's automotive finance sector, known for its strong heritage and commitment to innovation. Its Fleet Operations team is looking for Repair Authorisation Consultants to support the maintenance of a national fleet exceeding 52,000 vehicles, ranging from passenger cars to light commercial units. ...