Web Portal Consultant

Permanent Full-time role offering competitive salary and bonus
- Flexible work arrangements available with 60% office, 40% from home
- Be part of a strong team committed to learning and developing their team

**About our Company**

We are Lactalis Australia

We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and well-being of consumers throughout the world, via the provision of nutritious dairy products - milk, cheese, yoghurt and other soft foods and beverages.

At the heart of our business locally, we have over 2,700 passionate employees, working closely and constructively with some 500 Australian farmers to produce the finest dairy products in the country.

Pillar brands such as Pauls, Oak, Ice Break, Tamar Valley Dairy, Vaalia, President and Galbani provide Lactalis Australia with a deep national footprint for growth and prosperity.
- We are a growing global company that takes great pride in who we are. We are humble, proud and resilient. Our brands, people and know how define who we are_. _We provide a workplace that delivers the opportunity to drive your development, and believe that true success comes from us_. _Collaboration, flexibility and diversity are pillars of our environment. With knowledge and experience we encourage you to make a difference_

**About the Opportunity**

The Web Portal team is seeking an energetic and customer focused Web Portal Consultant to build on existing customer relationships by encouraging, leading and convert customers to our use customer self-service platform. Lactalis is a flexible work place and in this role we are happy to support 60% office, 40% from home working balance.

Reporting to the eCommerce Manager, you will be responsible for onboarding new customers onto the current platform and the new customer service portal when this is rolled out. You will also be required to offer ongoing support to users on how to use both platforms for instance how to place orders and accessing their key information.
- A proven track record in a customer service/call centre/helpdesk environment in the FMCG industry
- Experience using SAP & Salesforce (desirable)
- Strong written and verbal communication skills
- Customer centric mindset
- High sense of urgency

This role is best suited to an organised and motivated individual who has excellent communication skills and is committed to providing exceptional customer service through identifying and fulfilling customer needs.