Desktop Support Technician

Desktop Support Technician

**Who we are**

End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

**See yourself in our team**

You will be joining our outstanding EUX team to provide onsite support at our Sydney CBD offices. Working within a blended team environment, you will support colleagues and partners, providing high-quality technical support across a wide and complex range of end user technologies.

As a customer facing member of the EUX Crew, you will drive positive user experiences by going above and beyond in remediating and solutioning as required.

As a field based Desktop Support Technician, you'll be assisting our branch colleagues, from troubleshooting hardware and software problems to system upgrades and installations.

You will be responsible for the following, but not limited to:

- Providing on-site and support to our branch staff o-face or remotely.
- Participating in device management uplift initiatives, including laptop build and decommissioning.
- Communicating effectively with users, ensuring they are kept up to date and queries are resolved in an efficient manner.
- Recording service requests, incidents and completions using ServiceNow, ensuring clear and accurate documentation following user interactions.
- Assisting the wider IT Service Desk function by monitoring and actioning tickets, calls and tasks in the shared mailbox as required.

**We're excited to hear from applicants who**
- Have a full drivers licence and comfortable in a mobile tech support position.
- Love problem solving and going the extra mile to support colleagues and in turn, customers.
- Demonstrate an ability to explain technical terms to non-technical stakeholders, whilst building rapport, showing empathy and ultimately providing the best end user experience.
- Have the ability to navigate ambiguity to diagnose and troubleshoot a vast array of enterprise-grade end user technologies.
- Are experienced in working with Modern Workplace mobility management including Windows SOE, Intune, SCCM and Autopilot deployment.
- Preferably bring knowledge in Desktop Support.
- Risk Mindset - Conscious of data security and appropriate user access.
- Clear and effective communication and stakeholder management skills.

**Working with us**

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across all of Australia, you'll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too.

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Advertising End Date: 22/12/2024

Job ID REQ223673