Technical Lead

**Role Purpose**

The Technical Specialist will serve as a critical technical expert within the KFC’s operational delivery team, ensuring the stability, efficiency, and continuous improvement of technology platforms across KFC. This role demands a proactive and highly skilled individual capable of providing level 3/4 support, driving strategic technical initiatives, and fostering a collaborative team environment, all while maintaining a strong focus on quality and timely delivery.

**Responsibilities**:

- Provide expert level 3/4 technical support for existing and new approved technology platforms, including Internet & Telephony, Networking (HP Aruba & Cisco Meraki), Compute Resources (physical servers, virtual machines, and cloud infrastructure), Observability (Logic Monitor), Deployment & Endpoint Management (Manage Engine, WSUS, RAL), Remote Access Solutions (Cloudflare, Bomgar, Manage Engine), Backup & Recovery, and various operating systems.
- Act as a technical SME, contributing to the strategic planning, deployment, and operational support of restaurant technology platforms.
- Establish and optimize workflows, processes, and procedures for effective technology platform management.
- Proactively identify, address, and mitigate technical issues, risks, and uncertainties.
- Document and contribute to the knowledge base, sharing expertise with peers, Field Support Officers, helpdesk, and product teams.
- Lead technical initiatives, including hardware, software, configuration, testing, and deployment projects.
- Ensure compliance with security policies, standards, and procedures, maintaining cyber security and operational stability.
- Coordinate with project and product teams, as well as third-party vendors, for technology deployment and repair.
- Deliver clear and timely communication to stakeholders, providing status updates and issue resolution.
- Manage time and work effectively, ensuring deliverables meet agreed standards and timeframes.
- Create scalable processes, procedures, tools, and knowledge to improve efficiency and reduce costs.
- Create plans that balance cost, downtime and sucess.

Qualifications:

- 10+ years of IT support/project delivery experience or equivalent.
- HSC Education and a Tertiary qualification in Information Technology or a related field, or relevant industry certifications.
- Strong technical knowledge of hardware and system configurations.
- Solid Windows and Network/Communications knowledge.
- Proficiency in virtualisation technologies (VMWare, Kubernetes, Docker) and operating systems (Windows, Linux, Android, iOS).
- Experience with networking equipment (HP Aruba & Cisco Meraki), observability tools (Logic Monitor), and endpoint management tools (Manage Engine, WSUS, RAL).
- Experience with remote access solutions (Cloudflare, Bomgar, Manage Engine)
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical thinking abilities.
- Self-motivated and proactive, with the ability to thrive in a team environment.
- Ability to manage priorities, time constraints, and maintain flexibility.
- Experience with Macromatix, Eftpos, NCR Aloha, POS hardware/software, and digital signage is highly regarded.
- Operational and retail experience is an advantage.

**Benefits**

Our promise to our employees - **Belong Grow and Thrive** is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you
- Equal Paid Parental Leave to all primary and secondary carers.
- Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.
- Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia - investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours.
- Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

**About us**

At Logicalis Australia, we're not just changing the game—we're driving the future of technology.

As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.

By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptio