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Dental Practice Manager

3 weeks ago

Bulimba, Australia Balmoral Dental Centre Full time

**The Role**

In this position you'll be assisting with the day-to-day administrative and chair-side clinical duties of a fast growing, family-owned dentist practice in Bulimba. In addition to the hands-on management experience you'll receive, you'll be able to utilise your organisational skills to help undertake and improve clerical and clinical tasks within the business.

If you're wondering what your day to day will look like, you'll typically find yourself:

- Providing clerical and chair-side clinical support
- Scheduling appointments
- Managing bookkeeping
- Patient billing and banking
- Taking inbound calls and making outbound calls
- Chair side assistance
- Reprocessing and sterilization of instruments
- Taking meeting minutes
- Scheduling maintenance and other equipment tasks.
- Calling and contacting suppliers
- Attending meetings with the accountants/marketing teams and other professionals alongside the business owners.
- Working with the wider practice team and to help overcome any issues that may arise
- Training and development of existing and new staff members.

Working 4 days per week expect the average weekly break down to look something like this as an example:
25% of your time - 1 day of uninterupted admin tasks - expect to do this alongside the business owners initially during the handover period. Some example tasks which will be done on this day:

- New patient referral tracking and reporting
- Rostering
- SFA and commission calculations
- Bookkeeping duties
- Organisation of the clinic’s documents, like SOPs, or updating social media.
- Development meetings for ongoing staff improvements

25-75% of your time will consist of supported of admin/clinical tasks which the team will be fully staffed whilst you are able to float around and identify improvements / changes or perform staff training.

25-75% of your time will consist of dedicated work on reception or assisting duties. This will mainly be due to staff shortages, annual leave or sick leave, rostering requirements or other reasons.

We expect the role to have - 1 day of dedicated admin time, 1 day of dental assisting or receptionist duties, 2 days where you support the team (although the majority of the time will likely be at reception, however, focus may shift to the clinical side if we are on boarding new DA for example).

**Benifits**:

- Full-time, 38 hours per week completed over 4 days, enjoy 3 day weekend every week.
- Salary is open for negotiation
- Located in a central area with shops and eateries close by

**So, who will fit in?**

Really, anyone that has a keen eye for detail, great computer literacy skills and a real passion for providing great service

Though, it doesn't hurt to also have;
- Experience in a similar role
- Experience with the use of our accounting software and dental practice management software (Praktika, xero, dext)
- Well organised and proactively offer solutions based on patient requests
- Demonstrated ability to problem solve and a cool demeanour under pressure
- The ability to work autonomously and as part of a team
- A ‘can-do’ attitude along with caring and compassion
- A reliable vehicle to get yourself to and from work
- Empathy, we want to do what’s right by the patients first and foremost
- Good multi-tasking skills help in any work setting

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $120,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 10 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- BULIMBA, QLD 4171: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Dental receptionist: 2 years (required)
- Dental Assisting: 2 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location