Marketing Specialist Essential Communications

4 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

Thanks to an internal promotion, we are on the lookout for a passionate and customer experience focussed Marketing Specialist, Essential Communications to join our team on a fixed term, 12 month contract basis. The primary purpose of this role is to manage the end-to-end development and execution of member communications to address compliance and mandatory notification requirements, ensuring risks are managed and appropriate approvals are in place.

This role will see you work collaboratively with a range of great stakeholders across the organisation, to provide clear advice and support (this will include the provision of a master campaign document and detailed delivery plan). Your stakeholders will include our in-house creative studio, data and automation teams, legal, fund policy, digital and fulfilment teams.

You’ll be a valuable member of a group of SMEs working together to deliver the best outcoes for our members and Medibank.

**Key responsibilities will include**:

- Scoping requirements for updates to communications and collateral. Gain input and approval from key stakeholders.
- Critically evaluating incoming projects and develop campaign plans that balance business and commercial requirements with the member experience.
- Participating in working groups to deliver the best possible outcome for members.
- Executing requirements according to the agreed approval process and operating rhythm, working closely with our in-house creative studio, Audience Team and internal CRM platforms and external agencies and mail houses.
- Delivering against key performance metrics to ensure effective and timely delivery.
- Collating and share PIR insights. Measuring and continually optimise communication effectiveness - open and CTRs, etc and report on business impacts post implementation eg - NPS, lapse rate, complaints.

**About You**

You will be a passionate, data driven Marketing professional early in your career, with excellent communication skills and the ability to prepare top quality compliance focussed content. Experience in working across different customer communication methods is a must, and direct knowledge of mail house processes in particular will be very highly regarded.

To be successful in the role, you will be a natural problem solver, able to understand the complexities of working in a highly regulated industry. Your written communication abilities will be exceptional, with both a keen eye for detail and accuracy, balanced with customer focus at the heart of everything we do.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

  • Marketing and Communications Specialist

    2 weeks ago

    Docklands, Australia Tilt Renewables Full time

    Are you an experienced Marketing and Communications Specialist with a passion for sustainability and a talent for strategic communication? Tilt Renewables is seeking a creative and innovative communication professional to lead our internal and external communication efforts, driving the promotion of renewable energy solutions and enhancing our brand image....

  • Dynamic Community

    14 hours ago

    Docklands, Victoria, Australia Essential Community Management Full time $60,000 - $90,000 per year

    Company DescriptionEssential Community Management specialises in Owners Corporation Management, Facilities Management, and Lifestyle Management, with expertise in managing prominent and prestigious towers and master plans. With over 102 years of Community experience, Essential has consulted on some of the world's tallest residential towers, including the...

  • Finance Specialist

    4 days ago

    Victoria - Support Office - Docklands, Australia Marketing Full time $80,000 - $120,000 per year

    Job no: 944019From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your...

  • Marketing Automation Specialist

    1 week ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Marketing Specialist

    10 hours ago

    Docklands, Victoria, Australia MYER Full time $60,000 - $90,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Marketing Specialist

    10 hours ago

    Docklands, Victoria, Australia Myer Full time $60,000 - $80,000 per year

    Job no: 943932Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Digital Marketing Sales Specialist

    17 hours ago

    Docklands, Australia Equifax Full time

    As a Digital Marketing Sales Specialist, you'll step into a pivotal consultative sales and business development role, where you'll forge lasting partnerships by becoming a trusted digital advisor to our customers. You will empower clients to achieve their online objectives by offering tailored digital marketing products and solutions. You will immerse...

  • Marketing Specialist

    4 days ago

    Docklands, Australia Myer Full time

    **Job no**: 943745 **Work type**: Permanent / Full time **Location**: Support Office - Docklands **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...

  • Retention Marketing Specialist

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Campaign Marketing Specialist

    4 days ago

    Docklands, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity**: We are on...