Support Coordinator

**Support Coordination Job Description**

You will be working with NDIS participants to build capacity and implement support to help them achieve their goals outlined in their plans.

The role of a support coordinator is to connect participants with an NDIS plan to supports and services in the community. Your role will require that support coordination is completed as agreed work schedule and claims for payment are lodged. This role assumes full responsibility for ensuring that each participant’s plan is implemented, and the participant achieves their goals outlined.

**Essential experience**
- Strong understanding of the NDIS and the role of an NDIS support coordinator
- Proven experience in building and maintaining professional, client focused relationships with stakeholders
- Creative thinker with the ability to negotiate mutually beneficial partnership
- Proven experience in creating increased opportunities for people with a lived experience of a mental health issue to be connected in local communities
- Ability to build NDIS participant and family capacity to understand and navigate service system
- Proven experience in providing expert advice and consultation to NDIS participants and their families on the changing NDIS environment
- Excellent communication skills, including advocacy and report writing skills
- Sound working knowledge of recovery orientated practice
- Acknowledge, appreciate and encourage differences, valuing people for their skills, competencies, and contribution to Disability Mobility & Services’ continuing success
- Abide by Disability Mobility & Services policy and guidelines
- Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner

**Support Coordination**
- Contact the client as soon as possible after the handover with the NDIS planner, ideally within 2 days and meet with the client within 5 days
- Support participants and carers to understand their NDIS Plan, goals and objectives
- Deliver coordination of supports to individuals with an NDIS plan:

- Research, coordinate and manage complex and intersecting supports to suit individuals needs across multiple providers, ensuring client choice & control
- Work with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met
- Support participants to build their capacity, resilience and networks with the aim of greater choice and control and independence in managing their personal choices
- Work with participants to access and navigate the My place portal to establish service bookings and service agreements
- Arrange any assessments needed to determine the nature and type of funding required
- Decide the budget for each support type and advise any relevant plan manager of breakdown of funds
- Liaise with plan managers to establish the appropriate claim categories and attribute funds accordingly
- Assist participants to prepare for plan reviews by helping them asses whether they achieved their goals and got value for money for their plan, identify solutions to problems experienced in implementing the plan, and to consider new goals
- Assist participants to communicate with the NDIA when required to support their own plan requirements
- Resolve any crisis situations, ensuring that the participant best interest and resilience are supported
- Ensure the completion of NDIS participant service agreement and other appropriate documentations withing the initial assessments as required
- Ensure PRODA service bookings are completed for each participant
- Maintain documentation to demonstrate the service procedures are followed
- Monitor and report participant outcomes to the NDIA through progress reports
- Actively participate in the development, implementation, monitoring, regular review and reporting of participant programs with providers including determining risk and preparing assessments, review participant records and understand individual needs, review participant goals and measure individual progress and document outcomes

**Job Type**: Part-time

**Salary**: From $40.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: One location