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Customer Support Agent and Service Admin

2 weeks ago

Helensvale, Australia Scooter Hut Pty Ltd Full time

**About Scooter Hut**:
Since Scooter Hut first opened their doors to the scooter community in 2008, the humble store lead by passion for the industry has today evolved into an industry-leading omni-channel retailer.

At Scooter Hut, the Customer is the heart of everything we do, and your skills and attitude to put customer first will play an integral role in ensuring our mission to delight customers with the best service is achieved.

**About your role**:
We are currently hiring for both our Customer Support team and our Service and Warranties admin team
- Processing a range of functions which may include processing orders, attending to warranty issues, contacting riders and stores about products, and performing to KPIs
- Working with our current systems and support to transition to upgraded platforms and process improvements.
- Resolve customer enquiries, tech questions, and sometimes complaints
- Maintain professional and product knowledge by reviewing professional publications along with establishing and maintaining existing industry network

**About you**:

- 1 - 2 years’ work experience in an office-based role
- An innate desire to help others
- A strong customer focus and a “can do” attitude
- A team player who goes above and beyond to get the job done
- An organised and well-structured person who thrives in a dynamic, fast-paced environment who can manage time and deadlines
- Have a tech-bent mindset to help with our systems and products
- Intermediate computer literacy
- Proven experience in a similar role
- Weekend availability
- Industry knowledge is a bonus

**Our culture and purpose**:
To bring the joy of scooter riding to the world.

Customer satisfaction and safety first, always.

A great work culture, with values on show every day.

Build meaningful and sustainable connections and partnerships.

Achieve personal and operational excellence for ourselves and our customers.

**Your perks and scope**:
Development with national accredited training available

Staff Discount

Be part of a vibrant and energetic team

On-going product training with exciting ranges and colleagues who are passionate about them

**Job Types**: Permanent, Casual

**Salary**: From $22.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Flexible hours
- Monday to Friday
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Helensvale, QLD 4212: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)