Service Support Coordinator

1 week ago

Newcastle, Australia Rentokil Initial Full time

We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis.
This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.

**The responsibilities will include**:

- The planning, prioritising and scheduling of work on a daily basis
- Updating and issuing state of service reports daily.
- Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
- Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
- Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
- Maintaining a visual of all call-outs received from branches
- Allocation of call outs to meet customer expectations and service standards
- Generating reports for branches

**To ensure your success in this role you will have**:

- Experience in managing productivity and national operations (preferable)
- Exceptional customer service and leans quickly
- Strong communication skills both written and verbal
- Excellent Microsoft Office skills (tech savvy)
- Ability to multi-task and work within a team and work in a fast-paced environment
- Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY

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